Erin Curran (She / Her)'s Linkedin Analytics

➥ I'm a strategic, driven, and focused professional with a seasoned customer success background, a history of delivering sustained customer value, and a talent for aligning teams around common goals. I combine over 22 years’ experience providing customer success leadership, vision, and strategic direction, as well as, business development and account management for multiple high-profile organizations and growth start-ups. I create a highly differentiated customer experience that fosters successful clients; shaping top-tier teams of customer success personnel through on-the-job training, coaching, and mentorship; and continuously improving the processes and policies that sustain an efficient, productive, and highly customer-oriented organization. ➥ I'm a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and inspire her team. I have the ability, expertise, and coaching skills to lead my team to achieve KPIs and overall success. ➥ I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. ➥ I'm a strategic thinker who is highly adaptable and quick on her feet. In today’s rapidly evolving business environment, what worked yesterday may not work tomorrow. I have the experience and the dexterity to stay one step ahead of change, shift gears when the context calls for it, respond effectively to evolving industry trends, and drive my organization to success. ☛ Key Skills ☚ ✦ Customer Engagement & Retention ✦ Account Management & Growth ✦ Sales & Business Development ✦ Voice of the Customer (VoC) ✦ Project & Program Management ✦ Mentor/Coach/Facilitator ✦ Team Leadership & Development ✦ Process Improvement/Optimization ✦ Account & Contract Renewals ✦ Analytical Problem Solver ✦ Relationship/Partnership Building ✦ Strategy Formulation & Execution