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Hello! I’m Erin Yilmaz, a dynamic professional with a passion for problem-solving and customer service. My career journey spans education, creative direction, and technical work. I simplify complex information to make it accessible and engaging, whether in the classroom, managing publications, designing digital and print media, or troubleshooting customer issues. EXPERIENCE: Technical: +Leapforce Contractor: Evaluated search engine results for Google, improving user experience. +Toxicologist I: Conducted urine sample analyses with precision. (Yes, as glamorous as it sounds) +Vaccine Lab Technician I: Assisted in vaccine production for poultry. Creative: +Creative Director, AMF Publishing (Present): Manages inbox, book formatting, and website updates. +Substitute Teacher (Present): Engages students across various grades and subjects, often simplifying complex topics. +Freelance Professional: Social media management, website maintenance, graphic design, and book formatting services. Enhanced online presence and engagement for clients. Customer Service: +Etsy Shop Owner (Present): Created and sold print and digital media for kids, achieving a 5-star customer rating. +Publications Manager, AAPC Publishing: Managed publication processes, author relations, and contract negotiations. Balanced budgets and coordinated workflow to ensure timely project delivery. Recorded online transactions and purchase orders in QuickBooks, and sent receipts and invoices to customers and vendors. SKILLS: +Problem Solving (and finding new ones) +Customer Service +Simplifying Technical Information +Team Collaboration +Creative Direction (turning chaos into order) +Graphic Design (making things look good) +Publication Management (wrangling words and deadlines) Let’s Connect: I’m always up for connecting with fellow professionals, sharing ideas, or just having a laugh. Reach out if you’re interested in collaborating or just want to swap funny stories!
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