Harvey Nichols

Assistant Department Manager

DOLCE&GABBANA

Assistant Business Manager
• Understanding and communicating daily, weekly, monthly and annual sales targets and key performance indicator(KPI)goals to the team.
• Ensuring the implementation of plans for meeting and exceeding sales targets.
• Communicating company directives, policies and guidelines in a clear, positive, and effective manner to ensure they are understood.
• Monitoring employee performance, evaluations, and training needs to ensure that all employees have the opportunity to succeed and grow.
• Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy

Assistant Business Manager

EDENISTE parfum

Successfully managed the launch of a brand-new luxury perfume brand in the UK market.
Provided training and development for 5 members of staff to increase brand knowledge.
Demonstrated positive customer service interactions and ensured staff performed at their best to achieve sales targets.
Managed stock levels and make key decisions about inventory control to maximise sales.
Oversaw staff management :interviewing and hiring staff, conducting performance reviews and managing conduct issues. 
Liaised with floor  management regarding store activity.

Team Leader

CHANEL

I moved into a high net-worth retail for Chanel in Harrods in October 2019,but as March2020 this evolved rapidly to a sales remote, managed via the company as a part of telesales environment and connecting to clients remotely to present sales campaigns and tailored masterclasses, transacting and maintaining relationships online.
Achievements:
Retaining Top 3 sales performer across difficult quarters in a team of 25+
Being successful in a remote sales role meeting targets of £500-750k per annum
Responsabilités :
Developing campaigns and strategies to increase sales using all social media channels 
Maintaining customer relationships and satisfaction criteria while managing ‘distant ‘ communication channels.

Sales Associate

KUJTEN

Responsibilities and achievements:
Delivering weekly, monthly and quarterly sales across a pool of 5 staff. 
Leading and motivating a small team
Performance appraisals and disciplinary process 
Monitoring and reordering stock 
Managing cash collections and deposits 
Managing key customers , new customer problems, maintaining customer service.

Assistant Manager

Claudie Pierlot

Driven towards set sales targets for week and month. 
Clientelling, building strong relationships with returning customers to drive sales. 
Exceeding client expectations and go the extra mile in every interactions. 
Stock management including stock takes deliveries, visual merchandising and replenishment.

Responsabilités and achievements :
Meeting weekly targets of total revenue and costs from events (entry fees,tickets , food and beverage )Across a team of 10 
Organising VIP and complementary programs 
Managing stock levels 
Leading and motivating the team 
Performance appraisals and disciplinary process
Recruiting and training staff.

Events promoter

A confident, professional and enthusiastic sales advocate with a decade of successful experience in retail management and leadership. 
Adapt at driving sales through creative merchandising strategies and team motivation. 
My leadership has resulted in consistent sales increases and numerous successful product launches. 

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