Demandbase

•	Q322 &Q422 100% Quota Attainment
•	100 calls per day& send 50 emails per day
•	Booked 5 meetings per week
•	Sourced over $800,000 in closed/won opportunities
•    Identify opportunities to help grow existing or new DemandBase products and services
•	Established rapport with my prospects and Account Executives
•	Used email, LinkedIn and cold calling to qualify, prospect, and get in contact with 80% of net new leads.
•	Researched customers, identified decision makers, educated prospects and qualified buying interest and sense of urgency.

Sales Development Representative

Kaiser Permanente

Business Analyst

Salesforce

•	Analyze business processes and business systems for inefficiencies 
•	Act as a liaison between business and the information technology team. 
•	Troubleshoot key solution implementation issues and demonstrate ability to drive to successful resolution
•	Analyze and communicate stakeholder needs by documenting business requirements.
•	Facilitate recommendations for solutions or improvements and review solutions that can be accomplished through new technology or alternative uses of existing technology.

Visa

•	Worked closely with and under the direction of Sales Operations Management on supporting Sales Management including Sales Pipeline activities, sales-finance reconciliation, sales forecasting and systems development
•	Managed multiple assignments and processes; while anticipating and preventing potential problems.
•	Identified and implemented process improvements
•	Provided sales reports to business partners showing progress toward goals while highlighting potential issues.

Sales Operations Analyst

Good Technology

•  Collaborated with cross-functional teams to identify and resolve customer-related issues and to ensure that customer feedback was incorporated into product development and process improvement.
•Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction

•Provide first-level support to the sales and customers including issue identification and resolution/escalation
• Created long-lasting relationships with customers to drive success and to ensure the team is structured to deliver on client requirements.
•	Facilitate problem resolution related to moving orders through quote to order booking process; work with the sales team to address product and services configuration quoting and overall order booking questions
•	Continuous process improvement feedback and implementation of the sales order management process.
•	Provide prompt resolution of customer issue inquires related to license provisioning/publishing, and other contract/purchase order issues.
•	Provide order validations and cross team communications with accounting to ensure sales were booked properly by quarter end and customers were set to receive accurate invoices
• Reviewed ongoing customer feedback with the team and direct touchpoints with customers to understand experience and drive towards improvement.
•	Partner with internal Operations Team to ensure that all documents being submitted by sales reps meet legal requirements.
•	Anticipate and proactively assist sales reps in modifying orders to meet process requirements. 
•	Utilize Oracle R11i system to enter, verify, and release customer purchase orders for ship fulfillment. 
•	Performed UAT testing of valid use cases for migration into Salesforce.

Operations Sales Analyst & Customer Service Manager 

Rebuilding Alliance

Volunteer

Sequoia Union High School District

• Solid knowledge of creating and imparting instruction to students with varying educational needs
• Combined strong passion for literacy along with inspiration to create a challenging, yet fun learning environment
• Able to plan creative and effective lessons aimed at meeting individual student’s learning curves
• Functional ability to employ compassion and sensitivity during stressful situations and handling distressing situations with tact

Instructional Associate

Safeway

•	Reconciled stores total sales of $510k each week with a 99% accuracy rate.
•	Researched employee issues with regards to payroll and benefit questions by contacting appropriate department.
•	Answered 30-40 customer service calls per day, researching and resolving customer disputes.
•	Verified attendance, hours worked, and pay adjustments, and posted information onto designated records.
•	Responsible for bi-weekly payroll for 100 employees. 
•	Analyzed sales totals to determine cash shortage for entire store on a weekly basis.

Customer Service Manager

Informatica

•	Researched relevant conference attendees-determined which attendees to target and penetrate as prospects.
•	Supported the Informatica Cloud Sales Team in increasing sales pipeline by generating highly qualified opportunities
•	Followed up on leads from trade shows, web hits, marketing campaigns, and sent out targeted campaign e-mails to prospects. 
•	Recorded new prospects and managed Salesforce to ensure consistent and accurate record keeping. 
•	Collected over 500 leads at Dreamforce trade show to create new opportunities for Sales Account Executives.

Marketing Coordinator

Data Consultant at Demandbase

I have over three years experience in Sales Operations, have worked as a business analyst at Salesforce and Kaiser. I have experience in communicating effectively both with business leaders and technical teams. I have over two years of experience as an SDR, easily build rapport with both prospects and current customers. 

I also have over 6 years of Customer Service Experience. I started as a Customer Service Manager in retail, and always put the customers first, I easily build rapport with people. I am great at adapting to any situation, and am dedicated at providing the best customer service experience.

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