Residence Inn by Marriott

- Process all invoices for all departments
- Email, fax, mail any information requested by clients 
- Coordinate with travel partners regarding billing information 
- Assist GM and AGM to meet business needs
- Prepare inventory sheets for accounting 
- Front office operation management
- Assist in end of month reports (EOM)

Operations Support Assistant

• Collaborated with various departments to ensure efficient check-in and checkout process
• Executed the service recovery process by proactively resolving guest issues, technical and operational difficulties
• Anticipated and addressed customer needs in a quick and efficient manner
• Increased guest loyalty through excellent hospitality

Front Desk Agent

ExcelMSO LLC 

• Data Entry
• Creating and maintaining up to date documentation 
• Contacting physicians
• Resolve phone and email queries

Credentialing

La Cumbre Enterprise LLC

• Enhance overall atmosphere while providing excellent customer service to a diverse set of customers
• Maintain accurate drink orders for a busy bar while monitoring alcohol consumption
• Organized & coordinated operations; including inventory, sales, and training
• Created and implemented cocktail recipes

Bartender

LYFE Kitchen

• Courteous and professional in all interactions
• Responsible for creating and maintaining a welcoming, comfortable and relaxed environment
• Follow all guidelines for collecting payment, including credit card transactions and proper
   cash handling.
• Follow all state and local guidelines for responsible alcoholic beverage service
• Utilize operational procedures for POS system and register to efficiently process guest
transactions
• Operates cash register according to cash operations policies •
• Take initiative and be creative in resolving guest challenges and complaints
• Trained new employees

Bartender / Barista

Paris Baguette America

• Cashier
• Greet and engage every customer
• Phone and online orders
• Lead others while maintaining and upholding company standards

Sales Associate / Barista

Bed Bath & Beyond

• Greeted customers upon entrance and handled all cash and credit transactions
• Registry consultant
• Assisted customers over the phone
• Calmed and rapidly resolved client conflicts
• Recommended, selected and helped locate merchandise based on customer needs and desires
  References
• Visual Merchandising
• Training of new employees
• Store inventory, replenishment and freight

Sales Associate

Passionate about giving back and making a positive impact on people’s lives. Actively seeking a role as an administration and human resource role in the health and wellness industry to gain work experience while expanding technical skills to continue growing as a professional. 

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Laura Espitia's Linkedin Analytics

Laura Espitia

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Laura Espitia's Linkedin Analytics

Laura Espitia

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Laura Espitia's Linkedin Analytics