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As a Technical Analyst at Onafriq, I support a team of three Customer Success Agents and provide exceptional service to our partners across Africa. I use SQL and Excel to process high-volume payments, reconcile transactions, and generate reports. I also identify operational inefficiencies and develop continuous improvement initiatives, such as runbooks and service protocols. With a background in Business Entrepreneurship, Law, and Security and Human Rights, I am passionate about solving global problems and delivering top-notch products. I have 3+ years of experience in leveraging analytics and customer insights to optimize digital products and drive business impact. I am skilled in data visualization, A/B testing, and user behavior analysis. I am also a proud polyglot, fluent in English, French, Spanish, and Russian. I am always seeking new growth opportunities and would love to connect with you.
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