Esther Njoroge's Linkedin Analytics

"The secret of change is to focus all of your energy not on fighting the old, but on building the new." – Socrates. As a customer success professional, I have continuously focused on embracing change and utilizing customer feedback to build better experiences for both clients and organizations. With over 3 years of experience in customer success management and marketing across diverse industries, I have a proven track record in driving organizational growth and profitability by capturing and analyzing customer inquiries and feedback to inform marketing strategies and promote brand loyalty. My passion for creating exceptional customer experiences has led me to maintain an impressive 96% KPI score for efficient customer inquiries. As a results-driven Customer Success Manager, I specialize in: 🔹 Customer Success & Relationship Management 🔹 Staff Training & Mentorship 🔹 Social Media Marketing & Strategy 🔹 Project Management 🔹 Proactive Engagement & Problem Solving 🔹 CRM Systems (Grafana, Freshsales, Zendesk, InteliAssign, and Salesforce) Throughout my career, I have consistently excelled in driving customer satisfaction and brand loyalty by understanding clients' needs and leveraging data insights to develop targeted marketing strategies. My ability to analyze customer dissatisfaction data and design improvement strategies has resulted in increased positive CSAT scores and enhanced customer experiences. As a dedicated team player, I have also successfully led and mentored new hires, ensuring organizational culture alignment and reducing their time to value creation for the company. My commitment to continuous learning and staying updated with industry trends has allowed me to contribute to the success of various marketing campaigns, resulting in increased brand awareness, customer engagement, and sales. I am excited to bring my expertise and passion for customer success to new opportunities that align with my values and allow me to continue making a positive impact on clients and organizations alike.