Esther Waithaka's Linkedin Analytics

As a dedicated and team oriented professional with solid experience leading employees in performing a full range of cleaning, tidying and general housekeeping services I am well positioned to exceed your expectations. I communicate well with customers and identify their needs to inspecting employee work and ensuring a meticulous performance, I am adept at directing housekeeping staff to provide top notch job quality. Highlights Of My Experience Include: 1. Graduated from Kenya Utalii College, having gained the skills and knowledge to meet your expectations in the hospitality industry. 2. I have worked for the Accor brand where I was thrice the employee of the month and employee of the year. 3. Excellent familiarity within a hospital set up, I worked for the Aga Khan University Hospital where I was also the employee of the year. 4. Excellent problem solving and time management skills. 5. Overseeing up to 15 housekeepers at a time in performing a variety of housekeeping responsibilities. 6. Implementing improved processes and procedures to boost staff morale and retention levels while maximizing on the job efficiency and productivity. 7. Identifying and solving guest complaints to mitigate customer concerns and encourage repeat business.