PostPilot

- July - December 2023, 164% of goal.
- August 2023, 177% of goal.
- Closed over $1mil in ARR in first 7 months at PostPilot.
- Highest closed month of revenue for PostPilot in company history.

Account Executive

Crispy Cones

Franchise Owner

Social Media Manager

CycleBar

Instructor

Repeat

Recruiter

Gopuff

Led a team of 6 in house recruiters and 18 contract recruiters , supporting fulfillment center locations across the Southeast region.

Team Lead, Recruitment

Full cycle recruitment for all field hourly and salary positions supporting Gopuff Kitchen + Fresh Food.

Hiring Associates, Leads, Managers, Area Managers, District Operations Managers, Program Managers and Senior Program Managers.

Orlando Health

Support Services Supervisor

Dropit Shopping

(Laid off due to COVID19)

• Responsible for day-to-day management and running of the Dropit service on-site, including professionally addressing any store, customer or mall manager questions or issues in store.
• Responsible for new partner onboarding schedule, leading new store training sessions, ensuring adequate follow up and activating retailers on-site.
• Coach store managers/ designated representative to be product experts so they and their teams become increasingly self-sufficient. Foster a sense of accountability where managers become responsible for the success of Dropit app in their store.

Site Operations Manager

Cirque du Soleil Entertainment Group

- Participate in show call duties for all Front of House (FOH) areas
-Manage the day to day operation of the retail and food and beverage areas on site ensuring efficiency, safety and excellent customer service.
- Recruit, train, supervise and provide ongoing support to local staff;
-Meet revenue targets while controlling labor, costs of sale and any other expenses.
- Manage local staff databases, time sheets and work schedules;
- Reconcile cash receipts, enter data and prepare deposits;
- Participate in execution of sales promotions and incentives;

Sales and Customer Experience Supervisor

The Walt Disney Company

•	Act as the on duty Coordinator supporting communication operations for Walt Disney World, Disney Cruise Line and Adventures by Disney.
•	Partner with Manager on Duty and Guest Experience Services to handle recent visit situations 
•	Identify surface trends and recommend solutions. This role encompasses these four main functions with various responsibilities that include, but not limited to: Help Desk Support, Communications Support, Operations Support and Cast Support. 
•	Execute, create and deliver all daily operational reports
•	Facilitate all training classes, property tours, and assist with all training related activities and communication
•	Monitor MyDisneySchedules and ensure operation is meeting Labor needs
•	Utilize multiple Quality Assurance Systems
•	Deploy global on-demand messaging to Guests Operations Support.

Operations Support Coordinator, Help Desk

• Responsible for assisting and supporting our Guests, Travel Agents and Cast Members through multiple live chat windows, email and phone. (Disney's Internet Help Desk)
• Maintain productivity goals of the department and meet or exceed quality and guest service standards.
• Assist our Guests concerning their website experience through troubleshooting and procedural means.
• Display both strong computer knowledge and strong Guest service abilities to assist the Guest beyond the technical error or browsing of the product to the completion of a revenue generating website interaction.
• Implement new technology procedures across property with system rollouts.

Ecommerce Sales and Service Specialist

•	Research and compose responses to Guests’ comments pertaining to complex parks and resorts’ issues.
•	Contact Guests by telephone, mail, email and on-line to discuss policies, procedures and operations at the Disneyland Resort.
•	Determine and provide appropriate service recovery based on established service guidelines.
•	Interact with all levels of the organization of the Walt Disney Company. 
•	Prioritize daily workload while maintaining appropriate response time.

Professional Internship - Guest Experience Associate

•	Resort Parking and Transportation Operations Cast Member 
•	Demonstrate guest service skills in all areas
•	Acted as a transportation concierge
•	Assist guests with loading/ unloading of trams
•	Ensured guest satisfaction by upholding the four keys basics

Disney College Program - WDW & DLR

My dog thinks I am cool, that counts for something... right?

Expert communicator, able to optimize the productivity of sizeable, cross-functional teams with innovative training programs, one-on-one coaching, and leadership by example. 

Talent for identifying procedural deficiencies and implementing process improvements that maximize operational efficiency.

Off to Shoptalk for a few days! Excited to meet some new people and new brands. 

Even more excited to be with PostPilot! 📬 Wanna meet up? Slide into my DM’s!

Me, Ben Walter, Jay Quiles 🇵🇷 , Tori Cox, M.Ed. , Kassidy Lankford, Michael Epstein and Drew Sanocki will be there in full force!

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