Fiserv 

Program Manager - Banking Division

Fiserv

Fiserv Inc (Fiserv) is a provider of payment and financial services technology. The company provides payment and mobile banking systems, account processing systems, and electronic payments products and services.
▪ Reduced a technical support risk to Fiserv and its clients by migrating merchant onboarding and ordering device functionality from a legacy mainframe to FDPOS (internal web based system) for the US, Canada, and 
Mexico. The project objective to decommission an unsupported IBM mainframe is on target for 2024.
▪ Diminished the risk of external threats on an aging payment processing system by implementation of a dynamic key encryption to secure Online EBT from Paysecure through Buypass.

Senior Information Technology Project Manager

Cross River

Cross River Bank (“CRB”) is a venture-backed bank reinventing banking to power the financial services of the future. CRB is a leader in Marketplace Lending, providing cutting edge solutions to some of the largest and most innovative FinTechs in the market. As a bank that originates more than $2.5BN annually and manages more than $1.3BN of assets, we are building out enterprise risk management that is crucial to support our business growth.

- Document Software Development Lifecycle documents (Initiate, Design, UAT) for software development projects.
- Updated software development lifecycle process and project management process documents.
- Completed gap analysis of software development lifecycle documentation and updated several documents.
- Researched, documented, and reviewed quality assurance standards and metric thresholds for unit testing, load testing, regression testing, partner API certification, pen testing, and security code analysis testing.

Project Manager/Information Technology Business Analyst

Flight Centre Travel Group, The Americas

Flight Centre Travel Group is the largest retail travel outlet in Australia. The company was founded in 1982, and is headquartered in Brisbane, Australia. FCTG has approximately 2,800 shops and businesses under various retail and corporate brands. 

- Proactively defines and documents project scope and requirements in charter. Develops project schedules, budget, and ensure quality deliverables within the Safe and Sound program; which includes applications, compliance, security, and infrastructure.
- Continuously engages and manage key executive stakeholder expectations, set project priorities with executives, and communicates to cross functional teams such as business, development, infrastructure, and quality assurance teams.
- Successfully delivers the implementations of application development, infrastructure, and security projects across cross functional teams in various locations throughout Canada, US, and Mexico.

Program Manager

Becton Dickinson

Becton Dicksinson is a global medical device company that sells various medical devices and medications to the healthcare industry. BD provides research and development in hopes of finding cures for different types of leukemia. 

- Manage Schedule, Risks/Issues, scope, and change controls for Cyber Security projects such as VPN Upgrade, Key Controls Testing (i.e. Audit of Information Systems, Cyber Security processes, and Software Development LifeCycle change management), Information Security and Awareness Training.
- Responsible for working with BD Global Information Security, IT, and EPMO to manage projects through entire project life cycle and hypercare (post production support).
- Give weekly status of deliverables, milestones, risks, issues, decisions, and mitigation plans to Directors and CISO (Chief Information Security Officer).

Senior Project Manager

Hub City Media, Inc.

Hub City Media is a software integrator specializing in sophisticated Identity and Access Management solutions, custom software development and integrations.

•	Delivered several database encryption and firewall projects meeting client expectations and within budget.
•	Improved client relationships on existing projects, which resulted in a 10% -15% increase of sales of new services and technical support services. 
•	Manage expectations of Hub City Media executive management team, clients, sales, sales consultants, and technical team throughout project implementation, go-live, and post-production support.
•	Manage project schedule, scope, budget, risks and issues, and change requests utilizing Hub City Media’s Waterfall software development lifecycle project methodology. 
•	Successfully led Hub City Media project team in its first Agile Scrum project to develop an Identity Governance application built upon ForgeRock’s open source platform, which resulted in new sales opportunities and revenue growth for Hub City Media and ForgeRock.

Project Manager

Montefiore IT

Montefiore Information Technology is a For Profit Subsidiary of Montefiore Medical Center that provides software, services, and support for hospitals and health care companies in the NY Metropolitan area.

• Led a successful implementation of several concurrent infrastructure projects (network, hardware, telecom,and security) over three to four months during the merger and acquisition of Albert Einstein College of Medicine and Montefiore Information Technology.
• Responsible for managing multi-million dollar hardware and software projects to support Ensemble
software interface integration engine, which sends and receives time sensitive data between billing, clinical, and financial systems.
• Drive the implementation of custom software development for registration system, and hardware and software installations for new offices and office relocation projects within the Bronx, New York.
• Successfully managed software implementation for Pharmacy and Infection Prevention departments by consultants from Wolters Kluwer and internal IT teams for Pharmacy.

Wolters Kluwer

Responsible for managing software development and upgrade projects for corporate and legal services clients aimed at increasing client growth, retention and revenues.

•	Brought a VOIP & reports project 1 year behind schedule on track to deliver software into testing and production environment in less than 2 months.
•	Successfully managed and delivered 95% on time and within budget customer facing software and internal projects (with revenue ranging between $1 million to $100 million) utilizing shared onsite and offshore resources with other project teams.
•	Delivered between 10 – 20% increase of enhancements and defect fixes through the production support teams by utilizing a 2-3 week Agile software development cycle. 
•	Successfully planned and executed 97% coordinated production migrations of multiple projects and production support releases during late week nights and weekends with both onsite and offshore resources.
•	Coordinated and documented security and IT controls audit documentation to provide to external auditors for security and SAS70 certifications to stay in 100% compliance.
•       Project manage ongoing support and enhancement projects of software, marketing, and legal content systems of 2 external customer facing websites for Fortune 1000 corporate legal departments and law firms. Additionally project manage content management and system changes in a learning management and training system used by sales, service, marketing, and other internal employees throughout CT Corporation.
•       Lead iPad enhancement project to extract data and integrate social media and other internal systems data (ERP, Salesforce) to facilitate internal sales force prospecting law firms and financial services markets.
•       Documented high level functional and technical requirements with DBAs, business groups, and Customer Insight team for data warehouse project and reporting.

CT Corporation, a Wolters Kluwer Company

Responsible for ensuring continued enhancements to software products to meet customers’ changing needs.

•	Partnered with clients and technical staff on recommending and documenting additional functionalities and solutions to existing issues resulting in 25% reduction in customer turnover and 15% growth rate.
•	Increased sales by 10% through enhancements to product functionality and quality resulting from creation of roadmap for corporate record, document management and SEC compliance and reporting system.

Technical Product Manager

Corporate Legal Services, a Wolters Kluwer Company

•	Managed production support team to ensure successful delivery of production support releases on time and within budget.
•	Ensured project team was in 100% compliance with SDLC methodology and a documentation standard according to company’s certified CMMI level.
•	Documented with 99% accuracy and timely weekly status reports to Project Management Office and senior management.  
•	Evaluated, recommended, and successfully implemented and tested third party software packages in organization’s ERP and reporting implementation for back office, sales, marketing, and service teams.
•	Trained sales, service, marketing, and technical support in reporting and business intelligence software packages to increase sales by 10% and reduce customer turnover by 15%.

Sr Business Analyst/Project Manager

IT Senior Project Manager

Experienced Program Manager, Senior Project Manager, and Senior Business Analyst who builds relationships in fintech banking, healthcare, medical device, telecommunications, travel, legal, and consulting industries.

Experience includes:
•	Cybersecurity
•	Compliance – PCI, SOX
•	Program and Project Management
•	Scope and Change Management
•	Risk and Issue Management
•	Budget Management
•	Resource Management
•	Schedule Management
•	Vendor Management – Third party suppliers and consultants
•	Technical Product Management
•	Training
•	Business and Systems Analysis
•	Requirements Documentation, including Business Requirements and Design Specifications.
•	Process Improvement
•	User Acceptance Testing
•	Data Analytics & Reporting
•	Infrastructure
•	Data Warehouse 
•	Data Center Moves
•	Disaster Recovery
•	Mainframe decommission and data migrations to new systems.
•	Data Conversions
•	ERP – Oracle and JD Edwards
•	CRM – Salesforce
•	Payment APIs
•	Software Development Lifecycle, including Waterfall and Agile (Scrum, Kanban)

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