SMS Assist, L.L.C.

•	Facilitate and deliver instructor-led training (ILT), technical training, live webinars and other learning programs for new and existing employees, clients and Affiliates
•	Support the Learning Experience Design team as needed with updating and creating training content and other learning solutions including presentations, documents and videos 
•	Manage L&D projects: identify and analyze needs, prioritize and plan work with timelines; define the scope of work, business requirements and key deliverables 
•	Administer the Affiliate training program 
•	Support in building new Learning Management System

Senior Bilingual Learning & Development Specialist

AXA Partners US 

Assisted in the effective workflow of Operations Team, while maintaining successful relationships with the Customer, Account Manager and Finance Department. 

•	Assisted as liaison in Gap Analysis Project between Account Manager and Regional Operations Team  
•	Managed communication and relationships with multiple areas (Quality, Operations and Finance)
•	Followed up on payment escalations and worked with Finance team for resolution
•	Reported project updates to all stakeholders in weekly meetings both at local and regional levels

Key Account Coordinator

AXA Partners US

•	Planned and administered quality-assurance to meet and exceed AXA and clients’ standards. 
•	Directed client and customer surveys in both English and Spanish. 
•	Prepared clear and accurate informative reports, containing findings, conclusions, and recommendations concerning the status and improvement of QA programs.

Quality Analyst II 

Senior International Assistance Coordinator

Bilingual Learning and Development Specialist to help create, administer and deliver training programs. 
I have experience in quality assurance, client service, employee training and International Business related to Latin America.

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Ethel Martinez's Linkedin Analytics

Ethel Martinez

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Ethel Martinez

Want to drive more opportunities from LinkedIn?

Ethel Martinez's Linkedin Analytics