Flying Cat 

- Responsible for strategic growth and retention of accounts
- Successfully managing a portfolio of 7-10 clients, ensuring personalized and dedicated service. 
- Coordinating cross-functional teams to execute SEO strategies tailored to client needs.
- Gathering and act upon client feedback to continuously improve service offerings.
- Contributing to business development opportunities, including successful development of service pitches
- Managing and reporting on weekly and monthly budgets

Senior Client Account & Project Manager

- Main point of contact for key stakeholders on the client side ensuring we are aligned on goals and delivering results
- The main point of contact for the key internal stakeholders including creativity team, strategy team and production team. 
-  Report on project progress and present metrics and KPIs to the client each month.
- Build and maintain strong, long-lasting client relationships by implementing active listening and genuine curiosity to really understand their goals, objectives and pain points.
- Create content strategies and sales proposals for new and existing clients
- Look for and present opportunities to upsell to clients based on our relationship and the success of our work with them
- Writing case studies and long form content for Flying Cat's blog
- Writing for client across industries such as HR tech and vacation rental and Martech

Clients: Hotjar, ActiveCampaign, Homebase, Sona, Preply, Minut, Learnerbly, Juni, Flo, Orum, Cloudtalk

Client Account & Project Manager

AT Language Solutions

- Lead project manager in charge of over 10 customers in the fashion, tourism, engineering and finance
industries.
- First and last point of contact for the customer from start to finish of translation and localization
projects.
- Identification and development of project/process improvement opportunities and escalating to
Program Manager
- Management of vendor relationships by answering linguistic queries, providing training, and general
troubleshooting
- Creating project briefs, style guides and glossaries, leading kick-off meetings and maintaining excellent client relationships.

Clients: Pronovias, Rosa Clará, Druni

Project Manager

Locaria - a Stagwell Group company

- Managed large scale projects for e-commerce and beauty brands
- Experience with Plunet and Memsource
- Translation and review of online content for Printemps.com

Localization Project Manager (Fixed Term)

STAR Translation Services Dublin

- Recruited and trained translators and reviewers for Irish language projects
- First point of contact for new and current resources within the company
- Point of contact for any linguistic queries and general troubleshooting.
- Negotiation of rates for translation and proofreading tasks.

Vendor Manager

- Managed strict deadlines projects for SMEs and Irish Government Departments from quote to delivery.
- Consistently reported, analysed and communicated project activity to key stakeholders
- Provided project/status information to Program Manager, particularly for escalation and issue
resolution
- Preparation of various file formats including MS Word, MS Excel, Adobe InDesign, Adobe Illustrator,
XLIFF, PDF.
- Thorough knowledge of Transit NXT.

Portobello Institute

- First point of contact for students and teachers in the school
- Organised venues for classes and conferences throughout the academic year
- Opening and closing the front office of the school

Front Desk Agent

Word Perfect Translations

- Served as main contact for customers including Legal Aid Board, An Garda Siochana, and Fáilte
Ireland.
- Established and maintained favourable relationships with language service providers and customers
through consistent communication and solutions to localization issues.
- Implemented a thorough QA process to ensure high quality content for customers at all times.

Hedigan's The Brian Boru

Waitress

The Ardilaun Hotel ****

I'm the lead account manager for B2B Saas companies who want to leverage SEO as an in-bound marketing channel. I have a background in project management and translation and have branched out in content marketing. I've written content for HR tech, Martech and content agencies and am learning more about writing, creating content and captivating audiences every day

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