Octane Insights

I help field service businesses scale past operational ceilings with pressure-proven systems tested up to $500M. 

Working directly with heads of strategy, technology, and executive teams, I:
•	Surface the invisible constraints slowing them down
•	Realign systems, teams, and decision-making
•	Turn complexity into clarity, and clarity into action

Want to scale without firefighting?
DM me or visit: octaneinsights.com/schedule

Chief Executive Officer

Aptive Environmental

►	Initiated Aptive’s first focused, inter-departmental CX management through a series of strategic initiatives to generate an organically collaborative dynamic across the organization and secure primary stakeholder and executive buy-in.
►	Further transformed the customer support function into a centralized, analytics-driven operation that serves as a strategic engine for the organization, which also enabled continued cost-optimization and saved $7.4M in 2024.
►	Based on conversational analytics, identified opportunities to optimize agent behaviors and generate an additional $3.7M from improved customer retention, and $457K in Inside Sales conversion.
►	Championed the overhaul of customer billing practices based on Voice of Customer insights which led to a $3.8M improvement in bad debt write-offs, and another $5M+ anticipated in 2025.

VP, CX Evolution

►	Led a comprehensive overhaul of a struggling contact center, transitioning from reactive support across 39 regional offices to a universal, proactive, omnichannel customer engagement model.
►	Achieved a 67-point increase in NPS, reduced queue times by 92%, and boosted first call resolution by 30%, driving $19.6M in ARR and a 36% increase in total contract value through optimized Inside Sales offerings.
►	Directed the procurement and implementation of advanced CRM and analytics platforms, including Zendesk, Calabrio/Teleopti, and Qualtrics XM.

VP of Customer Solutions

►	Built a robust data warehouse on AWS Redshift with modern CI/CD practices to enable real-time business insights.
►	Leveraged AI/ML analytics to reduce customer churn by 3%, contributing over $5M in EBITDA improvement.
►	Redesigned the compensation model for the retention team, resulting in a 4X occupancy improvement, 20% increase in save rates, and a 50% reduction in average discount amounts.

Director of Call Center Operations

Clearlink

►	Collaborated across Sales, Data Engineering, and Payroll to streamline the commission process, achieving 99.9% accuracy and saving $100K annually.
►	Identified and rerouted 40% of inbound PPC calls, resulting in an additional $2.5M in revenue and over $600K in cost savings.
►	Spearheaded culture-enhancing initiatives to improve employee engagement and retention.

Senior Manager Sales Operations

►	Managed a team of 15-20 sales professionals, achieving record-breaking performance in an inbound sales environment.
►	Increased team sales performance by 35%, driving ARR growth from $3.7M to $5M, while maintaining high quality assurance and low attrition rates.

Sales Manager

Growth feels great — until it doesn't.

In pest control and field services, the systems that scaled you to $25M start breaking at $50M. Your team's drowning in firefighting, you've become the bottleneck, and every "solution" creates two new problems.

I know because I lived it.

At Aptive, I led operations through one of the industry's steepest growth curves — $200M to $500M in 6 years. We effected a 20+ ppt lift in EBITDA %, while achieving a 67-point NPS increase and converting Customer Support from a cost center to generating profit.

Through that hypergrowth, we broke and rebuilt our systems three times. Each reinvention was expensive, exhausting, and absolutely necessary.

That's why I founded Octane Insights — to help field services leaders scale without the chaos.

Using our PRISM Service Scaling Method™, we identify your #1 constraint, fix the root cause (not just symptoms), and build infrastructure that scales even when you're not in the room.

Recent client results:
 - $3.7M retention improvement in 6 months
 - 67% reduction in cloud compute costs
 - 46% decrease in tech attrition

Ready to stop fighting fires and start scaling strategically?
Book a call: octaneinsights.com/schedule

Your leadership team is making million-dollar decisions.

But they're using three different truths.

The CFO's spreadsheet says one thing.
Your CRM dashboard says another.
The operations report tells a third story.

Here's the problem:
Without a single source of truth, you don't have bad data.
You have competing realities.

I watched this play out recently.

Sales closed deals based on lead data in Sheets.
Finance forecasted from ERP reports.
Operations made capacity decisions from PowerBI dashboards.

Nobody was 𝘸𝘳𝘰𝘯𝘨.

But nobody worked from the same foundation.

The breaking point?

Leadership spent 2 hours arguing about whether Q3 was up or down.

Not because anyone had bad intentions.

But because everyone looked at different snapshots of the same business.

The fix wasn't buying better tools.

The tools were fine.

The fix was creating one integrated data environment:

→ Google Sheets & ERP feed into the data warehouse
→ Warehouse powers PowerBI
→ One pipeline
→ One truth

It took 6 weeks to build.

Three platforms. Dozens of mapping sessions.

But the result wasn't just cleaner dashboards.

It was faster decisions.

No more "wait, which report are you looking at?" conversations.

No more reconciliation meetings disguised as strategy sessions.

Just alignment.

When your leadership team can't agree on basic numbers, you're not having strategic conversations.

You're having data archeology sessions.

How many versions of the truth are driving decisions in your company right now?

Drop a comment below. I'd love to hear your story.

Evan Unick

CEO & Founder | Growth & Analytics Consulting for Field Services (& more) | Scaled Aptive to $500M with Proven Ops+Data Systems

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