ThoughtExchange

Leading teams responsible for the implementation, success and ongoing support of ThoughtExchange solutions with North American K12 districts.

Manager of Education Customer Success

PowerSchool

Leading the customer success team responsible for Canadian and South American enterprise accounts, as well as acquired solutions.
Responsibilities include:
-Develop and implement customer success strategies to drive customer satisfaction, adoption, and retention, resulting in increased customer lifetime value.
-Provide ongoing customer success coaching, working closely with team members to understand their goals and challenges, and advising on best practices to achieve desired outcomes.
-Act as a representative of the customer success department in cross-functional collaboration with product development and go-to-market teams, ensuring alignment between customer needs and product roadmap.
-Drive customer advocacy by collecting and sharing success stories, testimonials, and case studies to showcase the value and impact of PowerSchool solutions.
-Analyze customer data and metrics to identify trends, potential risks, and areas for improvement, implementing proactive strategies to address issues and enhance customer experience.

Manager, Customer Success

Chalk

Leading the team responsible for the implementation and ongoing support of Chalk solutions with school and districts worldwide. 
Activities include: 
- Onboarding and implementation
- Project management
- Account/relationship management
- Managing expansion/upsell opportunities
- Managing customer renewal process

Head of Customer Success

As an EdTech specialist at Chalk, my goal is to educate teachers and administrators about 21st-century solutions to the current, outdated state of lesson planning, curriculum design/management, and teacher collaboration.

Account Executive

Waterloo Paddling Club

•	Founded a non-for-profit sports organization within the region of Kitchener-Waterloo, that is the first of its kind to offer dragon boat and performance paddling
•	Providing leadership camps/seminars to youth within the community as well adult community organizations 
•	Working within the community to create a sustainable paddling presence in the Waterloo region
•	Creating and running successful community paddling programs (includes youth programs to Breast Cancer Survivors)

Co-founder & Board Director

University of Waterloo Dragon Boat Club

•	Develop, plan and co-ordinate weekly/monthly/yearly competitive schedules and strength training/conditioning programs in order to prepare for competition 
•	Identify strengths and weaknesses of over 150 athletes/members and provide personal feedback on athletic development 
•	Construct seminars and presentations of theories and training techniques 
•	Prepare athletes for competitive events including Provincial, National and World Championships 
•	Led teams to multiple National and World Championship placings.

Head Coach

MetricWire

-Operate as the lead point of contact for any and all customer specific matters
-Build and maintain strong, long-lasting relationships with our researchers
-Product expert that advises best practices and use for each project
-Create methodologies and practices to facilitate massive research studies

Customer Success Account Manager

-Managing the evolution of the MetricWire brand
-Developing and executing brand strategies including content marketing, inbound and SEO
-Supervising/editing/creating any and all forms of all internal and external content produced by the company
-Responsible for overseeing the creation of all content initiatives internal/external across multiple platforms and formats
-Production/curation of all technical writing including support documentation, text, video, audio, mixed media, etc.
-Working alongside all company teams to create standardized systems/best practices

Director of Content Development, Creation & Strategy

Customer Success leader with a decade of experience in K-12 ed-tech and post-secondary research software. Most recently I've supported schools, districts and educational organizations in implementing curriculum and lesson planning software. I'm most proud of the empathetic processes I've created to retain clients and drive product adoption throughout the pandemic. I'm most comfortable taking the lead on large projects and taking a relationship-based approach working beside clients to create concise and organized plans to meet their needs. 

I love the startup community and have been lucky to have been a founding team member of a startup that has participated in the Y Combinator, Communitech Rev, and UW Velocity incubator/accelerator programs.

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