* Key liaison between Client, supplier, and the internal SGS global support team.
* Responsible for building relationships within the different Client departments and supplier base.
* Identify and generate business development opportunities 
* Responsible for building effective and professional relationships and close cooperation with key internal customer support teams including Client Services, Global, Technical and Operational teams
* Communicate and monitor Client expectations of execution of SGS services to a local lab and global coordinators

Key Account Manager

TÜV SÜD

Focus on achieving customer excellence, account growth, expansion of training services for the Academy in North America.

• Assigned sales target on quarterly basis.
• Led growth by meeting with prospects to identify training needs and opportunities.

Academic Advisor Sales Development Representative for TÜV SÜD Academy

Executed and managed strategic set of accounts within diverse portfolio across TIC industry, territories, regions, and divisions.  Focused on achieving customer excellence, account growth, expansion of services provided, and sustaining customer loyalty.  Provided professional leadership and coordination for global and regional support teams in assigned portfolio.  Collaborated with global account managers in development of global or regional account strategies, goals, and plans.  Liaised with global managers in development of global or regional account strategies.  Developed, maintained, and strategically grew business activities while building strong partnerships and relationships.  Responded effectively to urgent and sensitive customer issues with high level of integrity and confidentiality.

•	Met or exceeded assigned sales target on quarterly basis.
•	Led growth by meeting with prospects to identify and qualify business needs, including understanding decision-makers, delivery timeframe, budget status, challenge and pain points, and competition status.

Strategic Account Manager

L Brands

QA for Victoria's Secret Gifting and Accessories:
Oversaw Victoria’s Secret and PINK accessories’ quality.  Managed and partnered with supporting third-party testing agencies to properly facilitate inquiries and develop subsequent testing protocols.  Collaborated with suppliers, factories, and overseas sourcing offices to develop corrective action plans for testing and quality failures prior to shipment to divisions.  Provided testing guidelines to vendors and assigned additional testing, as needed, as part of end-to-end process from early risk assessments, from development to production.  Assigned risk levels (high, medium, low) on products for inspection level.  Handled special projects, GB testing, and new testing protocol rollout.

•	Recognized for high level of customer service, both internally and externally.
•	Designed, wrote, and edited first quality assurance testing manual for accessories.

Sr Quality Assurance Engineer

Risk Assessment of Victoria’s Secret Intimate apparel and product testing:
Administered risk assessment for Victoria’s Secret panties and sleep categories.  Engaged with cross-functional partners by reviewing products and providing guidance on styles that could pose level of risk.  Identified and corrected any issues prior to commitments.  Advised quality assurance regional teams of styles that posed any challenges during development for following by QA partners.  Provided labeling details on garment fiber content and care instructions for vendors to follow in bulk.

•	Risk-assessed assignment based on product type.
•	Created guidelines for team reference.

Product Performance Specialist

Macy's Merchandising Group

Oversaw product testing compliance to federal, state, and local regulations, in addition to organization’s internal performance standards for all brands.  Ensured quality for all private-label brands.  Researched and partnered with supporting third-party testing agencies to properly facilitate inquiries and develop subsequent testing protocols.  Provided testing guidelines for overseas offices and test request forms with specific instructions for testing.  Interpreted failed results and recommended appropriate action.

•	Collaborated with suppliers, factories, and overseas sourcing office to develop corrective action plans for testing and quality failures prior to any shipments to divisions.
•	Served on the first team to risk-assess hardline products from an actual use and abuse standpoint.

Product Integrity Testing Analyst - Softlines

Researched and partnered with supporting third-party testing agencies to properly facilitate inquiries and develop subsequent testing protocols. Provided testing guidelines for overseas offices and test request forms with specific instructions for testing. Interpreted failed results and recommended appropriate action.

Product Integrity Testing Analyst - Hardlines

VF Corporation (Intimates)

Technical Services Coordinator

An accomplished and results-driven account manager specializing in quality assurance with a proven track
record of achievement in project management, change management, process improvement, safety, best
practices, Six Sigma, engineering, and key accounts. A proven aptitude for identifying and creating bridge
opportunities for efficiencies. Excels at cultivating, motivating, and retaining staff, colleagues, and partners.
A versatile and detail-oriented leader who serves as a key contributor to organizational success.

Taplio

Eyllin Ortega's Linkedin Analytics

Eyllin Ortega

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Eyllin Ortega's Linkedin Analytics

Eyllin Ortega

Want to drive more opportunities from LinkedIn?

Eyllin Ortega's Linkedin Analytics