Ezra Zohar's Linkedin Analytics

Early in my career, I assumed big businesses had it all figured out. It seemed logical that an organization grew simply by being more efficient and effective than their competition. How wrong I was... As a Fortune 100 operations exec confided in me, “It feels like important parts of my business are held together with tape and popsicle sticks.” Peek behind the curtain in most organizations, and you’ll find illogical processes, disjointed technology and teams working in silos. If they’re lucky, they’re saved by dedicated people going above and beyond in support of customers. •Unflappable customer service agents keeping things positive despite frustrated callers and having to navigate 8 different screens. •Heroic efforts of a project team to deliver on-time and under-budget with nothing more than email, excel and a few apps long past their prime. For a period, this was sustainable. But with change more frequent and unpredictable than ever, it’s critical to evolve so you can steer your business through any storm brewing on the horizon. Customers and employees want better experiences and shareholders demand greater efficiency. So what’s holding you back? For some, it’s data complexity. For others, it’s channel silos. For many, it’s both! Fortunately, we’re engineered to neutralize these challenges. Can we handle complexity? YES! •Unilever’s vendor onboarding takes hours instead of days •RBC reduced back-office headcount by 20% Can we handle scale? YES! •The 2020 US Census had 400k field staff using the app with zero downtime •Commonwealth Bank of Australia leverages machine learning on 157 billion (!!) data points to make 24 million decisions daily (!!) across 18 connected channels Pega is trusted by the world’s largest organizations to simplify mission-critical work. Curious about what bold outcomes we can help your business achieve? Shoot me a message.