Ezrin Raja's Linkedin Analytics

Navigating the evolving landscape of the Electric Vehicle (EV) and EV Charging sectors requires not just knowledge but foresight and the ability to turn complex challenges into actionable opportunities. With over a decade of experience in the automotive industry in the U.K., I've dedicated my career to not just keeping pace with but leading the charge in the EV revolution. My Passion: My journey in the automotive arena has been fuelled by a passion for sustainable technology and a vision for a greener future. Every turn in my career path has been a step toward making EV technology more accessible, reliable, and efficient. My Experience: As a Business Performance Specialist focused on enhancing customer experience within Stellantis retailers, my journey has been marked by a commitment to service excellence and innovation in customer engagement strategies. Leading projects that have significantly improved Net Promoter Scores (NPS), my role has been pivotal in shaping a customer-first approach, ensuring that every interaction with EV technology is not just a transaction, but a step into the future of sustainable mobility. Innovating Customer Experience: Through meticulous analysis and strategic improvements, I've transformed customer interactions, turning challenges into exemplary service experiences and fostering brand loyalty. Project Leadership: My leadership in projects aimed at NPS enhancement has not only elevated customer satisfaction but also set new benchmarks for service quality in the EV sector. Strategic Impact: By focusing on the end-to-end customer journey, I've contributed to making EVs a preferred choice, not just for their technology but for the unparalleled service experience they come with. My Mission: The journey to a sustainable future is paved with challenges, but also immense opportunities. My mission is to connect and empower leaders in the EV industry, sharing insights and strategies that transform obstacles into stepping stones for innovation. My Approach: In a sector driven by rapid evolution, my approach is grounded in the PREP framework - Point, Reason, Evidence, Point. This method ensures that every strategy is not just visionary but actionable, turning complex challenges into clear, concise steps forward. Let's Connect: Whether you're an industry leader, an innovator, or someone passionate about the future of EVs, I believe we can drive change together. Let's connect, share insights, and pave the way for a greener tomorrow.