FNB South Africa

Product Owner: Wealth & Investment - Shares experience and Crypto

Digital Enablement Manager - Innovation

Designing gamified solution across support( internal solutions - compliance, HR, training), retail and commercial solutions. developing and implementing gamified solution  through the entire BDLC and SDLC.

Demystifying gamification frameworks and understanding through regular masterclasses to create client/user centric solutions that deliver on business strategy and the users/clients needs.

Product Owner: Gamification Game Designer

Achievement Awards Group

Product Owner: Gamification Solutions Architect

Account Director

Overview:

My duties consist of assisting the Account Director in
- creative budgets
- managing program budgets
- growing existing clients

My responsibilities were:

Planning: Work breakdown structures and communicating and briefing programme mechanics and deliverables to the rest of the organisation and project teams ( Web based development , desktop solutions, callcentre solutions)

Building: Ensuring on time delivery of milestones according to the original brief

Delivery: Monitoring of delivery against the original plan; budget vs actual spend; regular review meetings

Ongoing Client Relationships: I build strong relations with my internal and external clients on a daily basis. As an Account Manager I have to review my relevant account s with clients on a quarterly basis. I have enjoyed the travel aspect of my current position and I travel frequently managing client group of up to 100 travellers


Departmental Responsibilities:

Training: Making sure all client service staff ( Account Managers and Program Co-ordinators) are trained on their KPI's
Process: Assisting the Client Service Manager with setting up the necessary KPI's and Processes for the client service department
Internal Infrastructure: Making sure all client service staff have been setup, trained and using the internal project management tool appropriately.

Achievements:

1. Finding and implementing the project management solution's for the company
2. Maintaining key required GP results
3. Maintaining and growing my clients and program constantly
4. Growing and maintaining lasting relationships with my internal and external clients

Account Manager

Assisting in campaign launch
Assisting with day to  running of the campaign
Co-ordination of operational departments delivery to the project team
Co-ordination of the invoicing process
Tracking and reporting on all aspects of program delivery, operational  performance.
Client management and internal  stakeholder management.

Project Co-ordinator

Pinnacle Corporation

Setup of business
Sourcing building
Sourcing staff
Setup and sourcing infrastructure
Recruiting staff

Branch Manager

Chase Care Services

Care Manager

Maintaining Client - Domiciliary care profiles,  bookings,  service deliveries. Documenting of incidents and reporting care delivery to  family and social  services. Maintenance of client charge rates. 

Maintenance and producing:Carer's weekly care schedules and processing of the carer weekly payments. Maintenance of Carer rate changes.

Care Co-ordinator

As a Product Owner at FNB South Africa, I have over 8 years of experience in designing and delivering gamified solutions across various domains, such as wealth and investment, innovation, and support. I am passionate about creating user-centric and engaging digital products that deliver on business strategy and customer needs.

With a strong background in program development and quality assurance, I have successfully managed gamified projects from initial conception, through development, to implementation. I have also trained and led highly efficient teams, and communicated complex concepts in understandable terms. Some of my achievements include increasing user retention, securing a large contract with a leading retailer, and earning multiple certifications in gamification design. I enjoy a challenge and look forward to constantly learning and developing. My motto in life is: “Show me a problem and I’ll show you the potential solutions”.

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