Nexi Group

Head of Anti Money Laundering Operations

- Oversight of Customer Experience monitoring and improvement, involving the continuous monitoring, analysis, and enhancement of the entire E-commerce Payment & Acquiring value chain at Nexi.
- Focus on Operations Excellence, including measuring and streamlining end-to-end onboarding processes, customer support, LAKA escalation, incident & problem management, customer integration, and troubleshooting.
- Collaboration with marketing, product, and IT teams to evolve the strategic roadmap for Nexi's e-commerce products.
- Conducting competitor benchmarking, identifying emerging best practices, and assessing market needs.
- Establishment of the Operations E-commerce team and supervision of specialized support in the Greek and Central-East European markets

Head of E-commerce Merchant Services Operations

Sisal

Head of Online Innovation and Platform, the business team in charge of governance and evolution of Sisal digital platforms, defining future roadmaps and delivery strategy, to build a scalable and sustainable ecosystem of digital assets that enable and fuel business growth Online.

The team supports the development of all online platforms, in collaboration with the business lines in their respective countries and Digital Factories (internal and external), managing innovation streams to introduce new technological solutions that accelerate the evolution of the Online business.

Online Platforms & Innovation Manager | Diversity , Equity & Inclusion Team Founder

Agos

General Manager of Agoscom Srl, a commercial NewCo, controlled by Agos Ducato Spa, aimed at promoting and incubating new business models, transforming high-potential ideas into cutting edge digital products and sustainable commercial proposals.

Main activities:

- Definition of digital product development strategy, development team coordination. Sharing of feedback on market needs and review of the evolutionary backlog. Coordination of activities aimed at ensuring the constant improvement of the perceived value and the customer journey, based on the channel and the role assumed by customers and stakeholders within the digital platforms provided

- Definition, coordination and evolution of the strategy, implementation of the business plan, in compliance with budget and profitability targets, detecting any deviations and implementing improvements and corrective actions as needed

- KPI and P&L analysis and verification of the implementation of the defined action plan, identifying and implementing initiatives for constant improvement of economic performance and customer experience. Budget definition and review for all company departments

- Guide and support to team members, assignment of responsibilities relating to the perimeter of competence, ensuring a constant flow of necessary information. Monitoring and evaluation of staff performance and development goals. Enhancement of talents, ensuring the necessary training, development and motivation. Active participation in the recruiting process for all team resources

General Manager @ Agoscom

Head of Innovation Factory, IT team focused on:
- Scouting of emerging technologies and startups
- Internal development of end to end solutions
- Management of external suppliers (partners and/or startups)
- Metrics and KPIs definition/revision/monitoring for projects and prototypes evaluation
- Methodological support for project and prototype management (Lean startup and Agile based)

Main missions:
- Company Acceleration
Support for the definition/revision of strategy and governance of corporate innovation processes.
Fast prototyping activities and consequent industrialization (delivering POC, POV, prototypes, MVP, pilot projects) of technological solutions that fulfill LoB needs, introducing technological and/or process innovation, minimizing time to market and maximizing the reuse of technological and infrastructural IT assets.

- IT Innovation
Foster diffusion of agile methodologies in order to support projects with a high level of uncertainty.
Review/simplification of internal processes through advanced tools and technologies (Machine learning, AI, chatbot, NLP / NPU, etc.)

- Innovation Lab Support and Collaboration
Validation of the ideas gathered through Innovation Lab activities (innovation community waves, call 4 ideas, hackathons, etc.) and consequent design, implementation and evaluation of experimental prototypes

Head of Innovation Factory | Innovation Manager

ADEO

Member of an international team reporting directly to the corporate C-level, aimed at fostering the digital revolution underway in the Adeo group, providing different points of view to global leaders on strategic issues through business model analysis, technology scouting, emerging trend analysis, redefinition of organization and governance.

In Adeo’s new organization,  Adeo Global Team decided to dedicate a special place to millennial collaborators​, in the objective to anticipate both future clients’ trends, and young employees new ways of working. In other words, to help build the strategy of the Group tomorrow.

This ambitious role will be played by a Groupe of Corporate Hackers

Corporate Hacker

- Management of innovation IT projects for supply chain (mobile / omni-channel solutions for the automation of goods receiving processes and ERP synchronization), HR (personnel development systems and definition of measurement metrics).

- Business analysis new marketing process (Click & Collect process, Customer service strategy)

- Technology Scouting in CRM, API Management, Digital Asset Management, Cognitive Analysis, AI & Chatbot, Smart and Mobile Payments, Project Management and Collaboration tools (Trello, Asana, Jira, Confluence, Target Process)

- Providing corporate training workshops about Agile Business requirements and estimation, Agile methodology Scrum - Kanban, Design Thinking, Lean startup (Business model canvass, Value proposition canvass, prototyping, assumption definition and validation).

- Mentoring activities for Bricocenter "Speeduppers", group of young and talented employees.

 IT Project Manger | Business Analyst | Young Talent Mentor @ Bricocenter Italia

Tecnocasa

Redefinition of business processes and optimization of CRM logics. Launch and management as Product Manager of the new CRM platform (Salesforce sales cloud + Amazon Aws + GoogleMaps + MailUP) of the Tecnocasa group, the biggest real estate franchising network in Europe, 12900 users in 7 countries. Management of the transition from centralized legacy systems to Saas cloud services.

Design of "mobile" solutions (iOS / Android / Salesforce API) and iterative management of the consequent evolutions.

Promotion of agile methodologies and tools (Scrum / XP / Kanban - Jira / Confluence) for the entire IT sector.

Related activities:
- requirements elicitation through monthly meetings with CIO and Regional Information Managers, steering committee with Country CEO (Italy, Spain) and Tecnocasa Board
- drafting specifications and project documentation
- production and review of contents (documents, articles, ppt presentations, videos) aimed at disseminating the functions and services provided by the systems of competence for training courses, National Meetings of Consulting, Newsletter, Periodico Tecnocasa
- service management (ITIL Process Owner) and second level support via OTRS trouble ticketing system
- training for national managers (Italy, Spain, Hungary, Poland, Tunisia) and Tecnocasa call centers
- management of internal development team (1 architect, 3 developer, 10 tester) according to the Scrum framework
- management of external suppliers for developmental / evolutive or corrective maintenance activities
- management, coordination and monitoring (qualitative and quantitative) of the Unit Test and User Acceptance Test phases
- administration of agile systems of collaboration, documentation and project management (Jira / Confluence by Atlassian)

IT Product Manager | Business Analyst | Service Manager

Synapse Web Agency & Software House

Startup of an individual company operating in multiple fields: design, development and promotion of websites, design and implementation of mobile applications, development of tailor-made software and IT solutions for small and medium-sized businesses.

Founder | Company Owner 

Ericsson

Supply and customization for Vodafone telephone operator of the system for managing number portability process on network services.
Main activities:
- analysis of project requirements
- support for the test, testing and installation team
- drafting of project documentation, technical and architectural specifications
- development group coordination (6 programmers, 6 testers)
- Task Force activities at the customer for complex problems between systems acting on the data flow
- web-based development, Java (servlet, web service, jsp) and Oracle (DDL, DML, PL / SQL script)
- development of solutions (Visual C ++ / C / C ++) for provisioning Vodafone network devices and disaster recovery systems

ICT Analyst

Optimistic and determined, constantly pursuing new experiences and responsibilities, with an insatiable passion for technology and innovation and a strong inclination for teamwork in local and international contexts, maximizing engagement and productivity. Extensive experience across multiple markets, including SMEs, Telco, Energy, Real Estate, Retail, Finance, Gaming, and Digital Payment, leading high-complexity and high-impact innovation and digital transformation projects to deliver excellent products and services. Since November 2023, I have been following an Executive MBA at Politecnico di Milano Business School to develop further a holistic understanding of all aspects of the business.

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