Kavak.com

Responsible for successfully delivering IT Solutions & Services to enable the best experience for our employees and improving the company’s productivity in Brazil. Managing the IT Corporate Infrastructure (Main Office, 2 Warehouses and more than 20 stores in SP, RJ and MG) to ensure optimal performance, planning and monitoring budget, resources, indicators and processes, acting preventively and correctively. Develop the company's IT strategy and ensure that all infrastructure necessary to support its operations and objectives are in place. Lead a multidisciplinary IT Team (Project, Network and Service Desk) to meet internal requirements and service levels. People development plan and goals, feedbacks, one-on-one's and team meetings. Design, develop, Identify and recommend improvement initiatives to increase services levels, performance, and optimization of services and providers. Implementation of IT projects and initiatives. Establish partnerships with IT providers. Implement local IT policies and procedures. Analyze the costs, value and risks of information technology to advise management and suggest actions. Reporting of metrics and KPIs through IT Dashboards in Google Data Studio.

IT Infrastructure Manager

Leading the Network Team through their projects and deliveries, maintaining WAN, LAN and WLAN for over 60 locations, mostly in Mexico, but also in Argentina, Brazil, Colombia, Chile, Peru and Turkey. Project and Portfolio Management, priorities by quarter, deadlines and achievements. Use of Agile methodology for follow-up on projects and backlogs progress. Also working close to the Cyber Security team.

Global Network Lead

Algar Tech

Acting as a Scrum Master for a large multinational company with a complex Data Center Services Operation (24 x 7), conducting scrum rituals, removing impediments and blocks, generating indicators about the team, sprint and PI using the Servicenow ITSM tool. Support the Product Owner and team members to plan deliveries of value to the business based on principles and good practices according to the Agile framework (Scrum or Kanban). Management the Operational System team in adopting agile practices having transparency of activities and continuous improvement. Technical leadership of IT infrastructure (OS Windows and Linux, Physical and Virtual servers, VMware, vCenter, UCS Cisco, Oracle, AD, DNS, DHCP, WINS, IIS, GPO’s, ADFS, File & Print, SCCM, etc...). Guide and help in effective communication and cooperation between other IT team and Business members, facilitating discussions, decision making and conflict resolution.

Senior IT Service Operations Supervisor

JCDecaux

Responsible for lead and deliver IT Infrastructure architecture and technical projects involving IT Services, Data Centers, Cloud Technologies and Mission-Critical environments for all Latin America subsidiaries bringing value and sustainable revenue to the organization through technology and saving projects. With a team applying leadership driven by results with ability to identify and comply with team needs, for achieving results. Acting as HUB interface between the Corp Team based on France and all IT Managers of each subsidiary in Latin America where JCDecaux is present.
Delivery of important projects to the region like as: Centralized Infrastructure Inventories, PC Refresh, Centreon Monitoring, AD Users Data Standardization, New Audio Conferencing System, Servers Rationalization, New IT Service Desk Incident System, Windows AD Audit & Remediation Plan, Zscaler Cloud Proxy solution for users, MDM AirWatch, BitLocker MBAM, MFA (multi-factor authentication), São Paulo Office Expansion, Windows 10 Upgrade for end users, Governance Process Review, WSUS reconfiguration for Servers and Workstations, and many others.

LATAM IT Infrastructure Project Coordinator

Level 3 Communications

Project Management for short and long term projects with technical expertise for Data Center, Infrastructure, Cloud, Security and others Company's solutions. Define project scope, goals and deliverable, ensuring all tasks were planned and completed on-schedule and within budget. Manage project risks and take advantage of opportunities to maximize revenue. I was the main point of contact for the customers ensuring they are confident in the current status of their project, establishing and maintaining strong customer relationships.

Project Manager

Vivara

Management of IT Infrastructure, IT Purchases and IT Projects teams with internal and external people managing contracts of Service Providers with a strategic profile optimizing the use of technological resources in pursuit of better results to the organization. Technical leadership of complex IT infrastructure. Management of several IT projects. Responsible for all the IT Infrastructure of the Office, Vivara Jewelry Stores (Factory and more than 200 stores and kiosks) and Etna Furniture/Home Stores (2 Warehouses and 14 stores). Preparation and control of the IT budget justifying new investments, costs versus benefits and added value to the business. Strong performance in opening new stores, managing providers, setting standards, hardware acquisition, solutions, creating security policies, checklists, services outsourcing, and others. Development of Strategy and Optimization of the infrastructure, reaching cost reduction. Strong contribution to the expansion and participation in the market.

IT Manager

adidas group

Coordination of Infrastructure and Service Desk teams with internals and externals people managing contracts of Service Providers. Management of Global, Regional and Local IT projects. Responsible for all the IT Infrastructure in Brazil (office, 2 warehouses and 62 own retail stores). Setting activities for the Infrastructure and Service Desk teams according to priorities and projects. Preparation of the IT Infrastructure budget justifying new investments. Strong performance in opening stores following Global standards. Hardware and Software purchases and Inventory control. Creating Security policies, Local IT Standards and DRP. Implementation of most important Infrastructure improvements and projects contributing strongly to the expansion and participation in the sports market in Brazil.
Network LAN, WAN and Telecom Administration. Installation, configuration and administration of Enterprise Servers. Management of Physical and Virtual servers using VMware with HP EVA storages and Blade System. Implementing Backup routines and Information Security. Administration of IP Telephony Cisco CallManager. General Data Center administration.
Delivery of important projects to the region like as: VoIP and centralized Internet solution for all stores, World Cup 2014 (deliver Infrastructure LAN, WAN, Telephony for a temporary PR Center in RJ), Centralization of IT Services (SSC) with Data Centers replication for DRP Solution, Upgrade Internet Solution (link and Firewall devices for Main Office and WHS), Upgrade Call Manager IP Phone system, New Infrastructure for Stores (RIFP) replacing switch and wireless solution according Global standards, Warehouse expansion (deliver new Infrastructure LAN, WLAN, Telephony for a new extended area), Establish the ITSCM (IT Service Continuity Management) following Global standards, Implementation of Printing outsourcing services (Green IT Project).

Senior IT Infrastructure Specialist

Ingenico

Responsible for supervising and coordinating the Infrastructure and Service Desk teams. Guide Infra and Service Desk Level 1 and 2 in LAM. Work as support Level 3. Management of several Global, Regional and Local IT Projects. Implemented most of the IT Infrastructure in the Offices and Technical laboratories in Brazil and other countries in Latin America (Argentina, Chile and Mexico). Deliver Data Center Infrastructure (Servers, LAN, WAN and Telephony) for Offices in LAM countries. Support business partners in Brazil, Chile and Mexico.
Installation, configuration and administration of Enterprise Windows and Linux Servers (File & Print Services, Web, FTP, DNS, WINS, DHCP, NTP, VPN, SQL Server, Symantec Veritas Backup Exec 10 and 11D, McAfee EPO Antivirus, ISA Server 2004, Exchange 2003). Installation, configuration and administration of LAN devices, Telephony (conventional PBX and VoIP), Access control, Backup routines using DLT Tapes. Data links implementation using Frame Relay and MPLS technologies. Help with the ERP SAP and Totvs Protheus implementation. General Data Center administration.

IT Supervisor

PRODAM

Network administration of the Municipal Government of São Paulo focused on Health, Education, Culture and Traffic Departments. Basic administration and maintenance of internal and external Enterprise Windows Servers (Active Directory, Exchange Server, SQL Server, Linux, Unix, AIX, OS 400, Printing, Routers, Antivirus). Backup routines using DAT and DLT Tapes with Veritas Backup Exec. Antivirus and Microsoft’s updates for servers. Basic Data Center administration.
Support to internal and external users of the Municipal Government of São Paulo, working directly to the secretaries and assistants of the São Paulo city mayor. Direct report to the IT Manager in the headquarter.  Repair computers, servers and other peripherals such as dot matrix printers, inkjet and lasers, network cards, fax / modem, keyboard, mouse, monitor, etc.

Network Administrator / Technical Support Analyst

Vermont Contact Center & Tecnologia

Microsoft’s Technical Support Analyst in the Contact Centre. Support for Microsoft custumers by phone for all the products (Operational Systems Windows 9X, ME, NT and 2000, Office 95, 97, 2000, Project, Visual Basic, Games and others). Experience with Phone System and PBX queue and traffic control.

Technical Support Analyst

- 24 years of experience working on Information Technology, supporting the IT Executives on the strategic decisions, Portfolio Definition and Execution, IT Budget management, P&L, ROI and also implementing projects to support the Growth, Efficiency and also Operation Cost Reduction for many Business Areas (Sales, Finance, Supply Chain, HR, Retail, Expansion and others).
- Know-how in different business segments: Telecom, Financial, Industrial, Marketing, Retail and Startup.
- Management of complex IT Infrastructure including Servers, Storages, OS, Network, Telecom, Data Center, Service Desk and Purchases with a team of internal and external people. 
- Team Leadership, building or restructuring IT teams, focusing on performance improvement, teamwork and operational excellence to further organizational goals and deliver cost effective solutions.
- Contract Management and SLM of Service Providers, IT Consolidation, Metrics & KPI, Green IT Projects.
- Extensive experience also in Project Management, focused on agile development, responsible for fulfilling the SCRUM ceremonies, performing coach and being an agent of change.
- Strong background to create and maximize IT Infrastructure implementing new technologies and methodologies for cost reduction and innovations to the business.
- Use of IT Governance and Project Management methodologies (ITIL, COBIT, PMI, Agile).
- International trips for IT Projects in Latin American (Argentina, Chile and Mexico) and Europe (France)
- Expert with internal / external compliance audits focusing on IT, Disaster Recovery Plan (DRP), Backup solutions and High availability environment (Data Center).
- Solid knowledge on ERP, CRM, BI and Systems (SAP, Ms. Navision, Totvs Protheus, WMS Manhattan)
- Proactive, dynamic, innovative, communicative, problem solver, committed and results-oriented.

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