Almamoon Insurance Broker

1-Manage 40,000 lives in a portfolio with over 100 Million premiums.
2-encourages customers to upgrade from a more basic level of product or service they were already planning on purchasing. 
3-Overseeing customer account management, including negotiating contracts and agreements to
maximize profit.
4-Help customers through email, phone, screen-share and in person meetings.
5-Building and maintaining strong, long-lasting customer relationships.
6-Group performance report(GPR) quarterly review with our clients.
7-  Loss Ratio report analyst.

Client Relationship Management

Jisr HR

1-Expand our revenue in accounts through cross-sell and up-sell.
2-Understand customer’s business issues, desired business outcomes and recommend solutions based on best practices.
3-Project Management: Manage projects to a successful outcome and ensure appropriate communications with all relevant stakeholders takes place.
4-Deliver a proactive customer contact strategy to achieve organization goals, customer satisfaction, and revenue growth.
5-Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral.
6-Identify risk, up sell opportunities and work with internal and external stakeholders to present solutions.
7-Ability to prioritize, multi-task, and perform effectively under pressure.
8-Mentor and train dedicated new jonior to support the development of their product and client management skills.
9-Helping guide the clients by sharing insights, best practices and ensure a high level of client satisfaction.
10-Primary day-to-day contact for strategic partner key customers.

Sr. Customer Success Manager

Ultimate Solutions

Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer software offered by the company. Investigates new items and makes recommendations for purchasing products. Checks inventory to ensure orders are in stock.

Responsibilities

Achieve growth and hit sales targets by successfully managing the sales team

Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence

Own recruiting, objectives setting, coaching and performance monitoring of sales representatives

Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

Present sales, revenue and expenses reports and realistic forecasts to the management team

Identify emerging markets and market shifts while being fully aware of new products and competition status

Business Development Manager

Insurance Brokerage House

1-Secured above SR 15,000,000 From first year averaging Commission of 7%
2-Over achieved first year target by 50%.
3-Developing a strong pipeline which includes start dates, group size, inception date and decision maker.
4-Ensure that Contract, first installment is obtained at the start date.
5-Ongoing search for potential clients, by calling and visiting.
6-Setting up meetings with potential clients and listening to their wishes and concerns.
7-Plan Weekly visits to clients to ensure services delivered and strengthening the relationship with existing clients.
8-Manage 30,000 lives in a portfolio with over than 60 Million premiums.
9-Delivered a high level of service to clients to both maintain and extend the relationships for future business and renewals.
10-support customers through various channels such as email, phone, screen-share and in physical visits.
11-Developing and maintaining strong, long-lasting stakeholders within an organization.

Corporate Key Account Manager

Bupa Arabia

1-Manage 10,000 lives in a portfolio with over than 15 Million premiums.
2-encourages customers to upgrade from a more basic level of product or service they were already planning on purchasing. 
3-Overseeing customer account management, including negotiating contracts and agreements to
maximize profit.
4-Help customers through email, phone, screen-share and in person meetings.
5-Building and maintaining strong, long-lasting customer relationships.

Sales Relationship Executive

Resolve operational problems within the defined schedules and service level agreements.

Analyze root causes of operational malfunctions and provide resolutions.

Handle escalated issues and follow-up on outstanding issues promptly.

Develop preventive measures and document issue resolution procedures.

Manage job calendars and flows to ensure timely completion.

Recommend process improvements to improve operational efficiency and cost-effectiveness.

Senior Officer - Operations Support

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

Associate Officer - Costumer Service 

Park Hyatt Jeddah

Running the front desk and being the face of the hotel overnight.
Balancing the accounts from day shift.
Posts room charges and taxes to guest accounts.
Prints up and files reservations for the next business day.
Managing front desk activity and handling guest check-ins and check-outs.
Verifies that room rates are correct and posts those rates to guest accounts.
Verifies all account postings and balances.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Night shift in-charge & Front Office Team Leader .

Habitat Hotels

Ensure Outstanding customer care at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Front Office Receptionist

Oberoi Hotels & Resorts

Experienced over 15 years with a demonstrated history of working in the multi positions. Skilled in Digital transformation in (HR), Sales and Relationship Management, Team management, Customer Service, Insurance,Hospitality and Customer Relationship Management (CRM).

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