HCLTech

Lead a portfolio of managed service programs for Microsoft Xbox division, this covers - 
1. Games Certification on console and PC platforms
2. Games accessibility test service
3. Gaming website accessibility service,
4. Windows games hardware compatibility testing, 
5. Post release user sentiment analysis, 
6. Automated Games test automation service 
7. Content moderation. 

Lead a team of full-time developers, TPMs, PMs, test engineers, data science engineers and a large team of test vendors.
Successfully ramped up multi-geo operations to scale, provide 24/7 coverage, optimize costs and ensured quality.
Successfully manage multiple suppliers across GEOs for resource fulfillment of these programs
Work closely with Key Microsoft Xbox stakeholders as a client partner to provide high quality compliance work.

General Manager - Technical Program Management

HCL Technologies

Lead a portfolio of managed service programs for Microsoft Xbox division, this covers - 
1. Games Certification on console and PC platforms
2. Windows games hardware compatibility testing, 
3. Post release user sentiment analysis, 
4. Automated Games test automation service 
5. Content moderation.

Principal Technical Program Manager

I have had the privilege of spearheading and managing a diverse team of full-time developers, TPMs, PMs, test engineers, data science engineers, and a large group of test vendors in the realm of Game Certification for consoles and PCs. With a relentless commitment to excellence, I successfully guided our team through the complex landscape of game certification, ensuring adherence to rigorous quality standards.

One of my significant achievements was leading the strategic expansion of our operations across multiple geographical locations. By scaling our capabilities, providing 24/7 coverage, optimizing costs, and maintaining uncompromising quality, we effectively met the demands of our clients and exceeded their expectations.

Group Technical Project Manager

Program managed a portfolio of projects for Microsoft account for their Office product division. I was responsible for managing their end to end content publishing pipeline for their public facing webpages. I led a bright team of 51 engineers for Content publishing tools development, test, and production support and achieved excellent results. CSAT: 7 out of 7 for consecutive years.

Senior Technical Program Manager

I have successfully led a large team responsible for delivering cutting-edge software solutions to a diverse user base. Spanning across the US, Europe, Middle East, and India, my team played a pivotal role in developing and maintaining a class-leading consumer and enterprise software suite. With a user base of 12 million, our applications have been instrumental in meeting the needs and expectations of our customers. Through my strategic direction and effective team management, we consistently delivered high-quality software solutions, ensuring customer satisfaction and driving business success.

Technical Program Manager

CA Technologies

Lead a large 24/7 Customer support team across US, Europe, Middle East and India responsible for delivering support to 12 million user base for a class leading consumer and enterprise software security suite.

Support Delivery Manager

Lead - Support Delivery

With over 18 years of experience in the IT industry, I am a Senior Principal Technical Program Manager at HCL Technologies, a leading global IT services company. I hold PMP, ITIL, and Lean Six Sigma certifications, demonstrating my proficiency in project management, IT service management, and process improvement.

My mission is to lead and manage a portfolio of managed service programs for Microsoft Xbox division, covering games certification, testing, accessibility, content moderation, user sentiment analysis, and test automation. I have expertise in software product management for AI/ML programs and developing test automation frameworks for HCL Technologies. I am passionate about building and leading diverse and high-performing teams, scaling operations across multiple geographies, and delivering exceptional customer value and satisfaction.

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