Faizal Muhammad, PMP®'s Linkedin Analytics

With over 18 years of experience in the IT industry, I am a Senior Principal Technical Program Manager at HCL Technologies, a leading global IT services company. I hold PMP, ITIL, and Lean Six Sigma certifications, demonstrating my proficiency in project management, IT service management, and process improvement. My mission is to lead and manage a portfolio of managed service programs for Microsoft Xbox division, covering games certification, testing, accessibility, content moderation, user sentiment analysis, and test automation. I have expertise in software product management for AI/ML programs and developing test automation frameworks for HCL Technologies. I am passionate about building and leading diverse and high-performing teams, scaling operations across multiple geographies, and delivering exceptional customer value and satisfaction.