North Texas ISSA

Passionate about cultivating growth, I lead dynamic mentorship programs that empower individuals to excel in their professional journeys. With a strategic approach and a focus on fostering meaningful connections, I drive initiatives that elevate both mentor and mentee experiences.

Key Strengths:
✨ Strategic Vision: Crafting and executing mentorship frameworks aligned with organizational goals, ensuring a symbiotic relationship between personal development and business objectives.

✨ Impactful Design: Expert in developing tailored mentorship programs that resonate with diverse teams, fostering collaboration, skill enhancement, and a positive work culture.

✨ Relationship Catalyst: Adept at building bridges between mentors and mentees, creating an environment conducive to open communication, learning, and mutual support.

✨ Results-Driven: Committed to measurable outcomes, utilizing data-driven insights to continually optimize programs and drive positive impacts on employee engagement and career progression.

Director of Mentorship Program

Milestone Technologies, Inc.

Facilitated high visibility application security projects and provided project management across key portfolios. Coordinated and nurtured collaboration between stakeholders and team members. Lead efforts to create Risk Management Frameworks while redefining Risk Taxonomy, Controls mapping to support new team scope. Directed Scrum and DevSecOps teams to establish clear communication. Partnered with Capability Maturity teams and Risk Assessment teams to report team progress. Empowered team members to maximize potential and output through dialog and clear expectations. Create communications to kick-off Risk Management related efforts and gain executive buy-ins. Created project plan, SOP, Playbook for upcoming projects.   
●	Led multiple Risk Management projects and facilitated scrum events for the team.
●	Influenced higher management (executives) with presentation to negotiate desired outcomes for the team.

Senior Security Project/Program Manager supporting Meta

Toyota North America

•	Responsible for developing and refining detailed initiatives roadmap and product backlog and shared services deployment for affiliated global companies
•	Support the Information Security and Services group’s objective is to lead successful delivery of initiatives and shared services across several information security functions
•	Lead the team supporting the initiatives domestically and internationally through respective release management processes and ensure initiatives and services deliveries are running effectively and in compliance to governance controls
•	Advise leadership of status, identifying risks/issues in a timely manner and highlighting relevant accomplishments
•	Clear roadblocks for the delivery team serving as escalation point for the team
•	Manage Initiative and service delivery budgets across all aspects (technology, labor, miscellaneous expense)
•	Manage shared security services contracts with affiliates ensuring new agreements are scheduled for deployment/delivery
•	Partner with operations leads to prioritize initiatives as part of overall department roadmap planning & management
•	Develop the initiative/ service delivery roadmap in consultation with the team
•	The initiative/ service delivery roadmap should identify the value, dependencies, delivery timelines, resource plan, budget and risks
•	Provide planning, scheduling, estimating, costing, scope management, and risk assessment
•	Develop and manage the initiative/ service delivery risk management plan
•	Take pre-emptive corrective actions as necessary to keep delivery performance on track
•	Acts as knowledgeable resource to other teams to share delivery best-practices and propose remediation techniques for at-risk deliverables
•	Provide management reporting on initiative/ service delivery performance (status, readiness, issues and risks and their resolution to all stakeholders)

Global Security Initiatives & Service Delivery Senior Analyst

•	Support high visible projects and enhancements across After Sales while moving across key portfolios across Guest Experience, the North America Quality areas and Service Parts and Accessories supply chains. 

•	Work on special projects in each portfolio while writing business and technical requirements while working along Scrum teams, ensuring approvals of the business teams and understanding from the technology team. 

•	Work as a project manager for special projects while organizing and facilitating meetings between team members and stakeholders to collaborate.

•	Obtain approvals from all stakeholders to comply with Operations Acceptance Process (OAP) 2 weeks prior to launch date.

•	Work as a Scrum Master for several different portfolios by using Agile framework and Scrum methodologies. 

•	Guide, coach, train scrum methodologies to team members and business team while obtaining stakeholder’s buy-ins to transition from Waterfall to Agile.

•	Organize and facilitate scrum events such as Daily stand up, Sprint planning, backlog refinement, user story refinement, Sprint retrospective, Sprint review.

•	Use tools such as Jira to create a Scrum and Kanban board; Fibonacci scale to point user stories; have User story estimation/reference board during refinement. 

•	Servant leadership style empowering team members to maximize their potential while enabling collaboration, communication and team work to maximize output with clear expectations.

IS Applications Analyst 

Directly interfaces with Toyota owners by responding to incoming phone calls, letters, e-mails, and/or chats regarding inquiries and/or complaints.

Analyzes customer concerns/inquires (i.e.-requests for financial assistance, concerns that are dealer, sales, service, or product related) and handles accordingly.

Takes ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service or product related.

Combines active listening with proactive decision-making skills to benefit Toyota customers.

Researching unique customer requests using online resources and identify opportunities to improve customer satisfaction.

Accurately documenting all customer contacts

Primary contact for the Regions/PDs for consultation and resolution of customer issues.

Assess situation and negotiate an appropriate course of action to resolve the customer’s concerns while documenting all activities and interactions.

Work closely with the customer, dealership management, and Regions/PDs to ensure all avenues of resolution have been explored to satisfy and retain the customer.

Experience in customer service with excellence in customer focus

A strong understanding of contact center systems, policies, and procedures

Proven problem-solving skills and the ability to work independently

Superior written and verbal communication

Excellent business judgment to positively portray the brand and choose the most appropriate 
course of action

Exceptional time management with the ability to juggle a heavy workload to meet commitments and resolve issues in a reasonable amount of time

Administrator-Case manager

Conduit Language Specialists

Analyze, translate, summarize, transcribe, proof read, edit documents in Hindi, Gujarati, Swahili and English. As well as fluently listen and translate Kutchi, Punjabi and Rajasthani

Linguist

Metlang

Title III Linguist. ICE & DEA clearance. Speak, read and write fluently in Hindi, Gujarati and Swahili. Fluently understand Kutchi, Punjabi, Rajasthani.
Analyze information, translate, transcribe, identify significant factors, gather pertinent data and report to proper personnel. Communicate effectively orally and in writing.

Analytic Linguist

Wells Fargo

Provide prompt quality service to ensure customer retention and sales support. Satisfy all of Wells Fargo customer’s service needs and to help them succeed financially through quality retail product sales and referrals. Perform wide range of services including exercising excellent customer service in all customer interactions and following up on the Teller referrals.

Personal Banker

DermaTran Health Solutions

Receiving inbound calls from Doctors and patients regarding medication refills; researching, locating and providing information; processing credit card/debit card payments via VeriFone/PC Charge system; placing outbound follow-up calls to patients; answering questions about product details, the company, and issues regarding medical insurance. Requires people skills and skills in data entry, listening, verbal communication, and multi-tasking, along with the ability to understand questions and concerns. Approach with professional and friendly attitude and quickly develop rapport with customers over the phone.

Customer Service Representative

Sugarhouse casino

Manage large amount of cash flow. Provide best customer service.

cashier/banker

Express Scripts

Solve incomplete prescriptions. Enter correct prescription in the system for further process.

Data entry tech

Subway

Order the products as needed. Work as a team leader. Provide best customer service.

Shift Manager

Passionate about Cyber Security and Governance, Risk & Compliance.  There are always ways to do things in a better way. Enjoy to learn the unknown and known in a different perspective to drive new successes. 

Always ready to take on challenges to challenge myself and bring the best out of it. Not afraid to take on calculated risk. 

Diverse background in customer service,  banking, fast food chains,  gaming, healthcare, pharmaceutical,  linguistics and automotive.

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