Non-Profit Organization

Manager

Quantanite

- Planned, administered, and conducted frequent audits for each department to ensure compliance with established policies. Also orchestrated annual internal and surveillance audits across the organization.
- Analyzed internal processes and implemented procedural or policy changes to enhance operational activities.
- Ensured information security procedures for the entire organization through the implementation of policies, awareness training, workshops, etc.
- Implemented new policies, revised existing ones, and made necessary changes to procedures as needed.
- Prepared operational reports, identified departmental risks, and provided advice on mitigation plans.
- Implemented PCI DSS and SOC2 reports.
- Initiated HIPAA compliance within the organization.
-Oversaw overall compliance efforts in the organization.
- Successfully implemented ISO 27001:2013, ISO 9001:2015, PCI DSS, SOC2 Type 2, and administered HIPAA in the delivery centers in Bangladesh and South Africa.

Manager, InfoSec

- Ensured the department's adherence to all recruitment policies.
- Oversaw the Training and Development initiatives for the business unit.
- Implemented quality checkpoints for all teams to ensure high-quality output.
- Developed and delivered process plans for in-house management teams and other support teams.
- Successfully managed 100+ European clients with a 100% delivery rate.
- Led and managed a team of 150+ employees.
- Implemented and oversaw the Training and Development programs for the business unit.
- Established quality checkpoints for all teams to ensure consistent high-quality output.
- Managed the recruitment tasks for a specific business unit.

Manager, Operations

Taskeater

- Manage, coordinate, and monitor the work of different teams under foreign clients.
- Improve processes and policies in support of the company's vision.
- Formulate and implement Lead Generation Unit policies and procedures to maximize output.
- Improve the efficiency of communication between the client and the analysts.
- Conduct weekly meetings with the team to discuss progress.
- Ensure that completed projects meet predetermined internal quality standards.
- Motivate, guide, and support analysts to perform.

Key Achievements:

- Developed an efficient training manual and guidelines for the Lead Generation Unit.
- Conducted successful training sessions for analysts.
- Successfully managed teams of foreign internet-based clients.
- Successfully completed and submitted projects for clients with 100% accuracy.
- Completed 100% of the trial basis and confirmed clients, thereby accomplishing services provided to them.
- Managed a team of 80-100 analysts on a daily basis and ensured daily work delivery.
- Worked with internet-based companies from the USA, UK, Europe, and ensured proper services with satisfactory quality.

Manager, Lead Services

Team Leader

- Worked as a dedicated analyst for 7 clients. 
- Successfully completed projects work for the LG unit. 
- Worked with companies from the  UK, Germany, Netherland and ensured proper delivery with 100% quality

Senior Associate Analyst

Associate Analyst

Working as an Online Media Analyst. Following specifications given by the client. My objective is to create a efficient database for clients and help them to formulate strategy. Duties include:

- Lead generation
- Research the online market for identifying new opportunities. 
- Social Media Searching
- Analyze data and compile accurate reports.
- Develop business proposals for new and existing customers
- Respond to the client queries regarding any issue. 
- Data processing

Analyst, Online Media

- Facilitated effective communication and cultivated interpersonal relationships by integrating local youth club members, contributing to the enhancement of the community's quality of life, and fostering active engagement.
- Demonstrated leadership in managing field teams, successfully establishing two model villages through sustainable development initiatives to enhance livelihood opportunities in the surrounding areas.
- Conducted comprehensive market research involving 800 respondents from diverse customer segments, followed by in-depth analysis. This effort focused on identifying potential handicraft consumers and market trends.
- Formulated and executed impactful strategies across various teams, particularly in the training of handicraft entrepreneurs. The detailed strategy implemented significantly contributed to skill development and entrepreneurial success.
- Adapted positively to change, maintaining a flexible approach during extended periods of political disruption that frequently impacted team planning.
- Exhibited excellent project management skills by orchestrating cost-effective training for 30 potential production workers and implementing long-term training programs for 12 full-time production workers, all within budget constraints.
- Developed a comprehensive business plan for a startup handicraft enterprise as part of the Youth Entrepreneur Development Project.
- Contributed to community initiatives such as Community Action Day (CAD), workshops/trainings, and Active Citizen Day (ACD), demonstrating a commitment to community development and engagement.

About ICS:

ICS Entrepreneur is a UK government-funded program that tackles poverty in some of the world’s poorest communities by supporting entrepreneurs and small businesses in developing countries. It’s led by VSO in partnership with Balloon Ventures, Challenges Worldwide, and Raleigh.

Website- 

www.volunteerics.org
www.vso.org.uk
www.vsointernational.org

International Citizen Service Entrepreneur Volunteer (ICSE)

BRAC University Marketing Association

Aiming to work with the business students to expand the knowledge of Practical Marketing.

The BRAC University Marketing Association strives to offer marketing majors and students from different fields of study a scope to acquire a more comprehensive and rational exposure to different marketing ventures. This is attained through career guidance programs via distinguished guest speakers, on-the-job shadow programs and a career-oriented liaison among the club members, the marketing faculties and the Dean of BRAC Business School, ultimately enhancing the understanding of the classroom activities. The aim of providing this array of connections is to assist the members in building their “networking” and initiate the development of their skills in the area. The Marketing Association endeavors to ameliorate each of its members’ marketability in order to prepare them for today’s highly competitive job market. My job is to communicate with the students regarding club issue, event organize, coordinate & many more !!

Director of Public Relation

BRAC University Adventure Club

To give a platform through which the students can participate in adventure travelling and to promote adventure tourism in Bangladesh as well as throughout the world.The objective of the club is to promote adventure based tourism such as trekking, cycling, rock climbing, safari, swimming,surfing and much more!!! Bringing out inner potential, increasing morale and building a better character is the goal of the BRAC University Adventure Club.

Executive Creative

Seminar on - Sustainable Environment association with University of Seoul 
Chief Guest Dr. Muhammad Ainun Nishat, VC BRAC University

Seminar on - Sustainable Environment

Aamra Networks Limited

Executive, Sales

Design for Change

Increasing Network to build a friendship among people.

Bangladesh National Cadet Core (B.N.C.C)

n addition to my formal education, I joined B.N.C.C to gain practical knowledge about leadership, defense leadership structure, and regulations. I initially joined as a Cadet, and through consistent performance, I was promoted to Cadet Corporal and then Cadet Sergeant.

- Participated in a 14-day Capsule Camp Training Program in 2005 under the Dhaka Flotilla section at Dhaka Cantonment.
- Organized weekly classes for junior Cadets.
- Served as the B.N.C.C platoon leader in 2010.
- Later appointed as the Commander of Parade and Head of the B.N.C.C platoon in 2010.
- Organized the yearly sports day parade involving six platoons with over 200 students in attendance.

Cadet Sergeant

As a seasoned program audit professional holding an MBA in International Business and boasting over 9 years of comprehensive career experience, my primary focus lies in making a meaningful impact within the nonprofit sector. Having honed my skills in the dynamic BPO sector, particularly excelling in operations and project management, I am well-equipped to spearhead strategic initiatives in my current role.

Passionate about effecting positive change, I bring to the table a wealth of expertise in technology-driven solutions, coupled with a strong foundation in leadership and a steadfast commitment to innovation. My key competencies encompass a wide spectrum, including adeptness in leadership and management, proficient project management, strategic operations planning, business development, effective communication, and negotiation, as well as a keen sense of creativity and innovation.

I am enthusiastic about forging meaningful connections and exploring opportunities for collaboration. Let's connect to discuss how my skills and experience can contribute to the success of our shared objectives. Feel free to reach out to me - farhanferdous@outlook.com

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