Medcase

Director, Enterprise AI

Director of Operations

Program Manager - Global

•	Manage operations and programs across Canada, USA, Germany, France, UK, Japan, Indonesia and South Korea for a health informatics client.
•	Prepare and present monthly revenue forecasts, quarterly business reviews, project dashboards with KPIs, AHT and CPU trends.
•	Oversee training and onboarding process of >100 doctors and medical students.
•	Oversee monthly invoicing reconciliation process for > 100K monthly revenue.

Operations Lead - North America

Focal Healthcare

•	Lead on-site clinical application training to: physicians, nurses, imaging technologists
and support staff.
•	Provided procedure support for clinical cases.
•	Built relationships with clinical teams at customer sites.
•	Identified and troubleshot product issues.
•	Setup basic IT connectivity and DICOM nodes.
•	Provided education to the sales and marketing teams to enhance their knowledge on the company
products.
•	Provided product demonstration support to the sales and marketing teams.
•	Actively solicit customer feedback and communicated them to product management and
regulatory departments.
•	Collected, cleaned, and analysed clinical data and produce clinical device performance reports.
•	Authored user training documents and presentations.
•	Updated user and technical manuals.

Clinical Applications Specialist

Profound Medical Inc.

•	Traveled to customer sites to deliver training on TULSA-PRO: a transurethral therapeutic ultrasonic device used to thermally coagulate cancerous prostatic tissue under MRI guided thermometric feedback.
•	During patient treatments, ensured proper TULSA-PRO setup, treatment planning and treatment delivery by working closely with the clinical, technical teams, radiologists and urologists. 
•	Performed patient eligibility screening which required significant knowledge on prostate anatomy, imaging (ultrasound, MRI, CT), PIRADS v2, biopsy (systematic, targeted, trans-perineal, trans-rectal) and PSA result interpretations.
•	Conducted onsite TULSA-PRO testing using Siemens 3T and Philips 3T MRIs.
•	Networked with doctors and PIs to maintain a prominent presence within the clinical team. 
•	Authored controlled procedures, instructions, forms and process charts to define the role of the clinical department and how the department interacts with sales, marketing engineering, operations and service departments.
•	Collaborated with the Profound Medical engineering and sales/marketing team to further enhance product user experience.

Clinical Application Specialist

I am an AI leader who enables customer-facing teams to leverage AI, data-driven insights and creative storytelling for revenue impact. I aim to help technology partners increase their market share while leveling up everyone I encounter. I believe that successful partnerships can and should be mutually beneficial collaborations. I am inspired by Ada Lovelace and Grace Hopper, and am enthusiastic about the potentials of new and emerging tech to help solve previously unsolvable problems. I aspire to help women enter the STEM profession and make a difference.

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