Fela O.'s Linkedin Analytics

Salesforce Certified Consultant with over 13+ years of experience in business operations, customer relationship management, and Salesforce consulting and administration. I am experienced in optimizing and configuring Salesforce to deliver value and meet client business objectives. With a learner’s mindset and a problem-solving aptitude, I’m driven and equipped to build solutions to help businesses realize efficiencies and enhance their operations using Salesforce. Over the course of my career, I have directed and supported the achievement of business growth objectives, internal efficiencies, and cost-saving benefits by designing and deploying business systems (including IT systems - CRM, HRIS and Inventory Management tools). As a Certified Salesforce Consultant, I am skilled at gathering requirements and experienced in customizing Salesforce to suit business purposes. I leverage my experience in business operations and systems administration to help organizations improve efficiencies and productivity. A few words to describe me: results-driven, proactive and efficient. I am an avid learner and I continually explore opportunities to enhance my skills. Key Skills: Salesforce.com Implementation, Salesforce Administration, Salesforce Sales Cloud, Service Cloud, Business Documentation, Customer Relationship Management (CRM), Business Analysis, Analytical Skills, Troubleshooting, Team Leadership