Felicia Romano CSM's Linkedin Analytics

🚀 Driving Exceptional Customer Success and Transforming Businesses 🚀 As a Gainsight-certified Customer Success Manager, I am dedicated to helping businesses achieve scalable success through exceptional client-centric services. My passion lies in fostering strong relationships throughout the customer lifecycle while harnessing the power of telemetry, automation, problem-solving, and speaking skills to deliver optimal outcomes. 💡 Results-Oriented Approach | Amplifying Customer Success 💡 With an innate ability to ask the right questions, I have consistently multiplied customer acquisitions and enhanced success journeys for 93% of my clients. My expertise extends beyond the business realm, where I've assisted non-profits in securing grants totaling over $27 million, resulting in an impressive 80% success rate. By leveraging SaaS platforms, I have created extraordinary experiential customer journeys for over 260 businesses and built collaborative teams ensuring vital adoption and execution. 🌟 Agile, Empathetic, and Inspiring Leader 🌟 I possess a diverse skill set that encompasses agility, empathy, and excellence in communication in both English and Spanish. As a natural leader and adept public speaker, I inspire and motivate teams to achieve outstanding results. My coachable nature and strong computer competencies enable me to quickly adapt to new technologies, staying ahead of the curve. Building relationships and serving as a dedicated advocate for my clients are qualities that define me. 💻 Tech Stack: Empowering Business Growth 💻 Proficient in an array of platforms, including Gainsight, Salesforce, GSuite, Microsoft Office Suite (Word, Excel, PowerPoint), Tableau, Slack, TEAMS, Zoom, Teleport, Lucid, Acuity, Clickfunnels, Canva, Microsoft Designer, and Vidyard. I leverage these tools strategically to empower organizations and drive success in an increasingly digital landscape.