Oerlikon

Responsibilities: 
Support growth of After-Sales Services business by introducing new offerings, structuring activities and follow up execution.

Product Manager After Sales Services

HWZ University of Applied Sciences in Business Administration Zurich

Continuing Education Data Science 

Digitec Galaxus AG

Product Owner Operations

Bühler Group

Responsibilities
Market launch in various industries 
Rollout of engineering tools to global sites 
Lead further product development and enhancement 

Achievements
Successful launch in rice-milling, flour-milling and other grain-handling industries with the India team.
Transfer and setup of development team in India.

Product Owner

Responsibilities:
Coordinate and support growth of retrofit business, i.e. modernization of equipment
Manage related projects to build internal capabilities

Achievements:
Orders received grew by 15% year on year worldwide since 2015
Inspired 400 sales representatives with keynote speech during trainings
Identified additional customer benefits and implemented ROI-based proposals
Delivered improvements (three-step sales-process, sales-support material, trainings, booth at
fairs, customer references, marketing campaigns)

Automation Customer Service Program Manager

Sidel

Responsibilities: 
Program management of major program within after-sales services
Objective of program: Improve existing after-sales services (spare parts, maintenance, refurbishment, upgrades, trainings) and increase portfolio of services in order to grow sales and profit from these

Achievements: 
Set up and structured program including 20 cross-functional projects: program governance, planning of milestones, regular reporting

Supported individual project managers in applying problem-solving methods

Organized, facilitated and led several workshops with up to 40 participants improving project delivery and increasing cross-functional alignment

Services Transformation Project Manager

Deloitte

Responsibilities:
Client work and project delivery related to operations/ sourcing/ corporate development
Support customer acquisition during marketing campaigns
Prepare proposals in response to RFPs
Support preparation of service offering presentations and research papers

Achievements: 
Category management strategy: Suggested to implement unit-based costs instead of hourly-based rates for sourcing clinical research services (Pharmaceutical)

Developed indirect category management strategies related to travel, office material, printed material (Medical Technology) 

Led carve-out PMO of a distribution business divestiture (Medical Technology)

Managed carve-out workstreams of manufacturing site divestiture (Aerostructure maufacturer)

Supply Chain optimizations based on analysis of KPI safety stock, total inventory, OTIF, service level (Pharmaceutical)

Delivered business case and cost/ benefit analysis in support of outsourcing decision (Insurance)

Senior Consultant

Achievements:
Developed and calculated various warehousing and distribution solutions 

Reduced operating costs of a warehouse by means of replacing the heating infrastructure with a community heating solution (CAPEX 800k CHF, 5+ years service contract)

Supported renegotiation of rental contracts which resulted in yearly run-rate savings

Project Manager Internal Consulting

Boehringer Ingelheim

Various assignments within the sourcing/ procurement department.

Intern

ETH juniors

Project Manager of several consulting assignments

Member of the main board

Action-oriented and result-driven. I am an experienced industrial engineer, data-driven, passionate about increasing value through development of purposeful products and improving processes to increase customer satisfaction. Fluent in English, German and Spanish. 

"I do not get bored by serving. I never get tired of being useful." - Leonardo da Vinci (1452 - 1519)

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