Pola Polaroid 📸 werpola.com

Registrar com sensibilidade cada momento do evento (Casamento, corporativo, aniversário)
Entreter os convidados e fotografar para que tenham a Foto lembrança 
Câmera Instax
Organização e verificação de materiais e estande 
Reuniões de alinhamento e insights com o CEO
Treinamento e acompanhamento aos novos integrantes da equipe 
Uso de segundo idioma (inglês)

Fotógrafo de eventos

Cultural Care Au Pair

Cultural immersion
Proficiency in English and contact with Spanish
Development of essential skills (autonomy, problem solving, time management, learning methods)
Responsible for taking care of host children and organizing routine and activities
Volunteer at Christmas event

Au Pair

Elife

Responsible for managing the Social Media team Via Varejo, initial training and ongoing feedback
Work schedule organization
Creation of a biweekly report on the quality of interactions
Monitoring KPIs such as SLA and achieving analysts' daily goals
Responsible for selecting and supervising the Social Media team during Black Friday 2021 and 2022

Tool skills: Zendesk; BuzzMonitor; Discord; Slack, Trello, Office Pack

Analyst Marketing (CX)

Social Media Analyst Marketing at Via Varejo | May 2020 - June 2021

Responsible for creating personalized and engaging responses, following the Brand Persona of the Casas Bahia and Ponto brands
Conversion of users to the brand’s e-commerce
Monitoring brand impact inside and outside official profiles


Customer Relationship Manager | Jun 2019 to May 2020

Youse Seguros chat support agent
Resolution of doubts, customer guidance on using the app, problems related to billing and clarification of doubts with clear and objective information
Responsible for approving and checking registrations, call records, opening complaints and requests, managing conflicts with assertive solutions.
Customer satisfaction

Social Media Analyst (CRM)

ETAPA

Organization of events (tests, simulations, lectures)
Supervision of students during exams
Customer Support for parents and students

Assistent

Graduated in Public Relations
Postgraduate in Customer Experience
International experience in the United States
Bilingual - Portuguese and English
Customer focused

Taplio

Fernanda Rodrigues 's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Fernanda Rodrigues 's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Fernanda Rodrigues 's Linkedin Analytics