Cultural Care Au Pair

Immersion in various cultures
Proficient in English
Developed essential skills (autonomy, time management, problem-solving, and effective learning methods)
Explored ten states in the country, providing me with enriching experiences.  
Dedicated myself to finding solutions, and organizing activities and spaces efficiently to the host kids. 
Engaged in volunteer work, actively participating in wrapping Christmas presents.

Au Pair 

Elife

Efficiently managed the social media team, overseeing team organization, schedules, and analyst training. 
Led analyst selection, supervised the team and social media during Black Friday (2021 and 2022)
Provided clients with bi-weekly quality reports. 
Monitored key indicators like SLA and managing reports
Ensured that my team met and exceeded the set goal of interactions 

Tool skills: Zendesk; BuzzMonitor; Discord; Slack, Trello, Office Pack

Customer Experience - Marketing Project Assistent

- Social Media (Marketing) at Via Varejo | May 2020 - June 2021

Responsible for creating personalized and engaging responses, strictly following the Brand Persona guidelines of the renowned brands Casas Bahia and Ponto. 
Convert social media users into e-commerce customers, 
Took on the task of closely monitoring the brand's impact, both on official profiles and beyond.
Performed a crucial role in ensuring the achievement of individual daily targets, demonstrating my dedication and competence in maximizing the positive impact of the brands' online presence.

- Customer Support Youse Seguros | Jun 2019 to May 2020

Performed the role of customer support agent at Youse Seguros
Guided customers on app usage to handling billing-related problems and providing clear and objective
 information to resolve queries. 
Approved and verifying registrations, ensuring accuracy and reliability, call logging, handling 
complaints and requests,  conflict management, aiming to propose effective solutions with a focus 
on customer satisfaction. 
Excellent support experience through communication channels, addressing an average of 80 tickets 
daily, with the target of providing the initial response fast.

Customer Relationship Manager

ETAPA Educacional

Organization of recurring events (tests, simulations, lectures);
Support for parents and students;
Customer service at events of Etapa;
Supervision of students during tests and simulations.

Assistent

Degree in Communication Public Relations 
International experience in United States
Bilingual - Portuguese and English
Customer focus

Taplio

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Fernanda Rodrigues

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