Acquia

Sr Regional Account Manager

Regional Account Manager

Accounts: 60+, ~$2.5M Portfolio
'21 Annual Renewal Rate: 76.44%
'21 Annual Upsell Attainment: 218.52%

- Previously mentioned AM role and responsibilities
- Interviewed and qualified candidates for the CAM team
- Onboarded and mentored new team members to learn and be successful in the AM role

Senior Customer Account Manager

Team Nominated MVP: Q2, Q3 ‘21

- Maintained account retention while providing outstanding customer service and developing trusted client relationships in NA
- Conducted regular wellness/strategy meetings with 60+ accounts to understand customer needs and ensure value attainment
- Identified new business opportunities and generated expansion revenue by mapping customer success objectives to solutions
- Owned and addressed “at risk” situations and acted as customer’s first point of escalation to mitigate issues cross-functionally
- Guided customers through product onboarding and enablement services
- Partnered with customers & MarComm to generate public facing client advocacy assets

Customer Account Manager

President's Club '19, Circle of Excellence '19
Top Performer: Q4 '19, Q1 '20, Q2 '20

- Previously mentioned BDR role and responsibilities
- Interviewed and qualified candidates for the BDR organization
- Onboarded, mentored and managed team of 7 BDRs at different stages of tenure to learn and succeed in the BDR role
- Sourced $9.82M of new business opportunities through outbound prospecting and lead qualification during tenure (135% attainment)

Sr. Business Development, LATAM

Top Performer:  Q1 '19, Q3 '19
Team Player Award:  Q1 '19

- Conducted high volume prospecting to educate prospects about open-source, digital transformation, and Acquia in the Latin America region
- Qualified lead and prospect needs to effectively map them to Acquia’s offerings
- Worked closely with Account Executives to implement prospecting strategy and process for Enterprise, Mid Market, Government, Non-Profit, and Higher Education organizations
- Developed regional, industry, and solution expertise
- Taught self to speak elementary Portuguese for prospecting in Brazil

Business Development, LATAM

Acquia is recognized as a Leader in Gartner's Magic Quadrant and Forrester's Wave for Content Management in 2019. We were also recognized as one of Forbes' Top 100 Most Promising Companies, #1 on Inc. 500's list of Top Software Vendors and voted #1 twice on Deloitte's Fast 500.

Top Performer: Q4 '18
Team Player Award: Q4 '18

Business Development Representative

Boston College

- Devised and led a bi-weekly swim training program for men and women, ages 18+, in recreational, intermediate, and competitive levels
- Provided group, semi-private, and private swim and water safety lessons for children ages 3-22; three days a week

Swim Instructor

The Reynolds and Reynolds Company

- Developed a working knowledge of the company’s Database Management Software, which is an integrated management application for the Accounting, Financing, Inventory, Parts, and Services aspects of car dealerships
- Communicated with and gathered qualitative information from dealership personnel to create and write detailed course manuals to enhance software training for clients; evaluated and edited each manual under a strict review process with supervisor
- Completed 53 course guides to be used by clients throughout the US, Canada, and Europe

Intern Social Chair
- Budgeted and organized multiple social and team-building events for 25+ interns over a three-month period

Software Education Intern

FMKP Waves Swim Team

- Motivated young children to excel at swimming all the while maintaining a positive and friendly atmosphere
- Led 130 children to a 3rd place finish at the end of season championship meet
- Organized pep-rallies with food and entertainment and coordinated the annual "Swim-A-Thon" to raise money for the L3 Foundation
- Instructed and motivated swimmers with little to no experience in the water to compete at the regional level
- Resolved conflicts between swimmers and managed behavior issues in accordance to regulations

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