PT. Erajaya Swasembada, Tbk.

Work in Erajaya Swasembada (Group of companies) as an Internal Audit IT Division

Information Technology Audit Supervisor

HEXAON Business Mitrasindo

- Customer sees us as valuable partners that provides end to end solution for bill of materials
- Contribute to the ATM Monitoring Department performing high level of value added activities set out by the business
- Build up long term partnership with customers
- Investigate complaints or service improvement opportunities and recommend solutions to prevent recurrence
- Support the team during peak hour - assist client on their enquiries over the telephone , whatsapp or email
- Monitor performance of shift and reassign duties as appropriate
- Create and maintain daily/weekly/monthly reports
- Weekly Meeting with client

Technical Support Team Lead

- As IT Support Team in Client (Bank Mandiri) and make sure Application ATM Monitoring Working Properly
- Troubleshoot for application ATM Monitoring
- also as DBA to Fulfill request from Client for getting any data from the database
- As DBA for monitoring database server Apps Atm Monitoring

Technical Support Officer

PT Bank Mandiri (Persero) Tbk.

- Coordinate customer interactions with all parties involved in making a loan
- Guide customers through the loan process, including negotiations, terms, and conditions
- Be aware of all originations, processing, appraisal, underwriting, and closing requirements for both government-insured and privately insured mortgages

Personal Loan Consultant

Bank Rakyat Indonesia

- Responsible for day-to-day customer service queries and requests from external and internal customers 
- Able to communicate complex questions that are relatable and understandable to customers
- Ensure prompt turnaround for service requests and consistent quality of requests processed
- Uphold service standards by responding promptly and accurately to customer service queries
- Able to work independently and takes ownership of cases, including accurate and proper records management
- Manage assigned projects to deliver change management, quality assurance and customer satisfaction
- Ensure full compliance to the laid down procedures and processes

Customer Service

Hutchison 3 Indonesia

- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Follow company guidelines and procedures for communications with minimal supervision

Customer Service Representative

PT Elnusa, Tbk

General Administration

Experienced Technical Support Officer with a demonstrated history of working in the information technology and services industry. Skilled in  Microsoft Word, Databases, SQL Server Management Studio, and Database Administration. Strong information technology professional with a Bachelor's degree focused in Information Technology from Computer University of Indonesia. Now working and learning something new being IT Auditor

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