Confidential

An ally and a learning partner assigned to manage concept wide learning interventions for a limited duration.

Learning and Development Consultant

Etisalat

1. Deputed at the leading Middle East Telecom giant "Etisalat" , my role is to hone-up all new joiners and existing employees with telecom products for months/days, involving them into rigorous training workshops and making them International market and global consumer-ready.
2. Internally certified on Master Sales Framework from an Australian certified body, I constantly deliver sales focused workshops on multi-products to several channel partners across UAE locations.
3. My workshops ranges of multi nationalities based workforce ,focusing on consumer psychology and getting them to generate higher sales revenues, with being mindful and emotionally intelligent Sales Managers serving global customers.
4. My IELTS Master Trainer from British Council certificate and International Happiness Coach certificate helps me in transforming my trainees to be the Next Gen Leaders with a Cultural Intelligence higher scores while they exhibit during customer interactions which in quality audited every 3 months.
5. The learning outcome of my workshops are able to curb internal attrition, motivated staff with +90% score, when quality team measures' application of exhibited behaviors on the sales floor across the UAE stores, along with month on month staff achieving their set store targets.
6.	Orientation and On-boarding: Invest over 1,000 hours annually in organizational inductions and soft skill training.
7.	Access to Tools and Resources/Documentation and Records: Implement data updates on internal LMS platform for tracking training attendance and staff records.
8.	Professional Development/ Leadership Trainings: Facilitate Soft Skills Training programs and oversee "LMS/Totura/Edcast" and STM platform utilization. Conduct training on Emotional Intelligence, Cultural Intelligence, and Change Management with a 90%+ pass rate to all UAE locations Front liners, Store and Duty Managers and Alternate Channel Partners covering #4000 until Oct 2023.

Channel Training Officer 

1.	Orientation and On-boarding: Invest over 1,000 hours annually in organizational inductions and soft skill training.
2.	Access to Tools and Resources/Documentation and Records: Implement data updates on internal LMS platform for tracking training attendance and staff records.
3.	Professional Development/ Ledership Trainings: Facilitate Soft Skills Training programs and oversee LMS/Totara and STM platform utilization. Conduct training on Emotional Intelligence, Cultural Intelligence, and Change Management with a 90%+ pass rate to all UAE locations Frontliners, Store and Duty Managers and Alternate Channel Partners covering #4000 till date.
4.	Conduct in-person refresher training sessions and develop weekly assessments for sales teams.
5.	Lead diverse group training programs across 30+ nationalities, ensuring feedback and certificate completion.
6.	Performance Expectations: Set clear performance goals and key performance indicators (KPIs) from the start.
7.	Offer feedback and performance reviews at regular intervals.
8.	Manage meeting scheduling, documentation, and report generation for Direct and Indirect consumer sales channels.
10.	Collaborate with HR Learning and Development to achieve 100% completion of designated learning hours.
11.	Document and report compliance training to departmental leaders biweekly.
12.	Provide quarterly status updates on personal growth and development, actively seeking feedback.

Learning Consultant - Consumer Sales Retail

ZEMYD

Corporate Sales Trainer ENBD Tanfeeth

Accenture

Communication Coach for Pharmaceutical Project : 
Have trained more than 5000 resources from senior to new joiner level with a constant 4.7 feedback on 5 rating scale in past 17 months . 
My key indicators include 
1.	Identify learning and development needs through development plans, job analysis, career paths, and business consultation.
2.	Develop overall and individual learning and development plans that align with both business requirements and individual expectations.
3.	Generate periodic L&D reports, focusing on program effectiveness, process improvement opportunities, and content development needs.
4.	Create L&D programs that meet stakeholder requirements.
5.	Manage end-to-end learning events, including event creation, marketing, registration, facilitation, and record-keeping.
6.	Periodically monitor and evaluate L&D program effectiveness, success, and return on investment (ROI).
7.	Represent the L&D function at both the country and global levels, certifying internal trainers on behavioral modules, and contributing to facilitator and employee handbook content.
8.	Identify unique learning initiatives based on specific engagement needs and drive them across different geographical locations.
9.	Promote cost-effective events and interventions involving stakeholders on a monthly, quarterly, and annual basis to achieve savings.
10.	Measure learning intervention effectiveness and recommend improvements based on post-feedback and learning objective achievement results.
11.	Ensure L&D readiness for all audits, representing L&D during department and organizational audits.
12.	Facilitate location-level new joiner orientation and project induction sessions, promoting an organizational commitment to lifelong learning initiatives.

L&D analyst

Behavioural Trainer Free Lancer

1.	Deliver interactive behavioral modules focusing on Business Writing Skills, Presentation Skills, and Office and Grooming Etiquette. 
2.	Provide coaching sessions for new employees at multiple Banks (incorporating Consumer Psychology Concepts for effective Credit Card sales) and Travel agencies in Dubai/Sharjah regions. 
3.	Additionally, guide individuals in transitioning from personal to corporate standards and quality.

Training Specialist Travel 

The Himalaya Drug Company

1. Created and developed behavioral training modules accessible through an online learning portal, focused on success factors.
2. Managed super admin access to efficiently organize learning modules according to employee bands and grades.
3. Supported Clinical analysts in creating Drug Development Life Cycle process Visio charts, covering pre-clinical research, trials, and regulatory approvals.
4. Assisted senior managers in conducting presentation workshops, including case studies on Clinical trials and go-to-market strategies for product presentations to doctors.
5. Pioneered in-house strategies for post-clinical trials of pre-launch products and collected valuable employee feedback, closely collaborating with the product innovation team.
Achievements:
1. Implemented online downloadable monthly calendar programs via Outlook to maximize classroom participation.
2. Successfully launched the Learning Management System (LMS) through SuccessFactors and contributed as a super admin to automate reports tailored to employee and manager development programs in HDC 2014.

Learning Manager India

Xerox India - Bangalore

Work with the team to support the deployment of global and regional L&D initiatives

1.	In partnership with the HR Business Partners, directs the activities for an annual, consolidated training and education needs analysis for select businesses consistent with the strategies of the respective businesses and the HR development needs emanating from Performance Management and Regional Leadership Team’s vision

2.	Design and develop core L&D programs with an initial focus on: new hire orientation, culture & assimilation and diversity & inclusion. Partners with internal colleagues and external vendors on development efforts. Determines appropriate delivery methods with a focus on leveraging and incorporating multiple learning methods to support learning objectives.

3.	Prepare and analyze unit plans and reports.

4.	Maintain an active awareness of business environments, corporate culture, and structure to support key decision making and to proactively manage issues.

5.	Develop and manage relationships with external providers to ensure high quality and effective delivery of services

6.	Facilitate core curriculum programs for employees till the Senior Manager level.

7.	Collaborate with business leaders and HR Business Partners to assess, make recommendations, and deliver L&D solutions for ad hoc requests for intact team development.

8.	Partner with L&D colleagues to tailor enterprise solutions for India and PAN ASIA locations.

9.	Evaluates program effectiveness and measures change in capabilities and behavior

10.	Design, develop and implement strategic OD initiatives to assist business efficiency and shaping the organization’s culture

11.	Research, develops, and implements new OD programs.

12.	Understand and apply methodologies to design various organization development programs.

13.	Lead the compilation and analysis of program data, providing reports and recommendations as needed

Learning and Development Analyst

Tech Mahindra

Expert in Design and facilitation of Behavioral Training Programs, Leadership, Functional, Process training programs including Sales Training.
1.	Coordinating with External Vendors, Faculty evaluations and finalization centrally –Technical and Non-Technical Programs
2.	Creating and maintaining Monthly central training MIS and Reports.
3.	Designing and facilitating roll out of new learning initiatives E-Learning, Internal and External Certifications.
4.	Design / update and roll out training and learning processes for the organization PAN India locations
5.	Effective implementation of centrally rolled out training initiatives across locations and map uniformity of processes

Learning and Devlopment Trainer

Microsoft Global Technology Support Center

Training Cordination -Operations and Logistics SPOC 

Support PAN Asia new manager orientations at Microsoft Global Technology Support Center at Bangalore 
Manage end to end logistics for all POC trainings facilitated on a PAN India level
Manage the Prometric Center at GTSC and monitored exams and walk -in employees inquiring for booking prometric exam slots.

People and Organization Capability

As an CIPD consultant, MTa® Facilitator, Certified Sales Excellence Framework, Design Thinking Practitioner, and a Happiness Coach, I deliver engaging and impactful workshops on multi-products, consumer psychology, emotional intelligence, and change management learnings to over 20,000 participants from 39+ nationalities. Excelled as a virtual instructor, using various LMS platforms (Corner Stone, Edcast, Skillsoft, Totura, Zoom, TEAMS ) to deliver sessions for renowned organizations like Tech Mahindra, Accenture, Xerox, and Etisalat. My purpose is to empower all teams to achieve higher revenues, enhance customer experience by being emotional+cultural+relationship wise intelligent next gen leaders!
My passion for facilitating growth and learning has driven me to pursue a diverse and dynamic career as a Channel Training Officer at Etisalat by e&, the leading Middle East Telecom giant in UAE. With over a decade+ of experience in the learning and development field, I have honed my skills and expertise across various domains, including Information & Technology, Travel, Healthcare, Pharma, and Telecom.
While I am away as an absolute introvert collecting "Me time memories", contemplating as a perfect ENFJ you will find me in track suits with a bandana around museums, forts, palaces talking to absolute strangers and noting their stories to stich them in my workshops, achieving credibility as an "Info speaker" topic varying from Hubble to Home.

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