Courtney Waid's Linkedin Analytics

Transformative Operations Executive, with a record of developing and implementing growth strategies and operating improvements that generate revenue while reducing costs for dynamic companies in diverse industries. Blend West Point education and US Army leadership experience with business expertise to develop innovative solutions and provide a mission-driven approach for consistently successful project completions. High-Impact Results: ➠Pivotal in launching start-up coaching company and growing it from $0 to $1M in the first two years. ➠Enabled non-profit client to expand by providing cost-effective automation. ➠Instrumental in scaling coaching business, increasing revenue 15% in one year without adding headcount. ➠Established operating department and procedures, improving performance and increasing customer base. ➠Turned around stalled project for client. ➠Reduced time to launch recruiting project 25% while increasing ability to connect with prospects 40%. ➠Developed processes allowing NYC-based improv comedy business to increase revenue 20%. Core Competencies: • Change Management • Process Improvement • Customer Experience • Strategic Planning • Technology solutions • Cross-Functional Collaboration • Project Management • Operational Efficiency • Training & Coaching • Start-ups, Turnarounds • Budget Management, P&L • Team Building & Leadership