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Continually building a culture of delivering customer valued outcomes. By building and leading teams that incept and deliver measurable solutions to improve the customer’s experience; anticipating opportunities and overcoming challenges (problems), while removing waste and eliminating defects. The teams I lead add value by leveraging technologies and human ingenuity to create good change in the supply and fulfillment value chain. • 20+ years of experience (14+ Amazon) includes team building & leadership, program/project management, distribution, external fulfillment operations, services, call-center operations, partner management, business development, product launches & integrations, software solutions, contract negotiations and data analysis. • Aggressive problem solver with the reputation for innovative solutions and recognized as critical resource by senior leadership, team members, key partners & employers. • Proven ability to manage multiple highly visible corporate technical and operational programs. • Effective in articulating new strategic ideas and concepts to customers, business partners, peers and leadership. Creative & resourceful. • Dependable leader who motivates self and others to achieve outstanding results. Specialties: leading teams | program & project leadership | building PMOs | vendor & corporate account management | operations & logistics | business development & integration | new product & technology launches | strategy | roadmaps | Lean / Agile / Scrum / Kanban / Waterfall methodologies | innovation | data-driven decisions | patentable ideas | data mining | Six Sigma green belt | recruiting | organization building | functional & technical requirements | simple solutions to big problems delivering valued results | Upstreamist
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Content Inspiration, AI, scheduling, automation, analytics, CRM.
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