C6 Bank

Product Manager

Sr. Product Owner

- Configurações e personalizações na plataforma Salesforce (Service Cloud), adaptando-a às demandas internas e automatizando processos para máxima eficiência  incluindo criação de Permission Sets, Objetos e campos, Flows, Regras de validação, Perfil, Page Layouts e tipos de registro.
- Ponto focal de suporte, respondendo prontamente às consultas dos usuários, resolvendo problemas técnicos e falhas para otimizar a produtividade.
- Realização de todo o ciclo de desenvolvimento, testes e implantação, utilizando deploy via esteira
- Criação de documentação completa, abrangendo detalhes de funcionalidades, configurações e soluções para problemas comuns.

English Version:
- Conducted configurations and customizations on the Salesforce platform (Service Cloud), tailoring it to internal demands and automating processes for maximum efficiency, including the creation of Permission Sets, Objects and fields, Flows, Validation Rules, Profile, Page Layouts, and record types.
- Served as the main point of support, responding promptly to user inquiries, resolving technical issues and glitches to optimize productivity.
- Managed the entire development, testing, and deployment cycle, utilizing pipeline-based deployment.
- Created comprehensive documentation, encompassing functionality details, configurations, and solutions for common problems.

Saleforce Administrator

Cognizant

- Working as Salesforce developer in large projects using Salesforce Sales Cloud, Service Cloud, Community Cloud and Field Service Lightning Cloud. 
- Understand the Requirement of the Businesses and Develop technical solutions to business problems, begins with defining, analyzing and documenting requirements.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
- Designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.

Salesforce Consultant

Tellabs

- Post-Sales support to customers like Embratel, Nextel, NET/Vivax, Tim, BrasilTelecom, Oi, Vivo, Claro, Telefonica, CTBC, GVT and among others.
- Installation and maintenance of Telecommunications Network Management System (Windows and Solaris)
- Perform technical support and maintenance on MPLS network (RSVP and LDP), ATM network, Metro Ethernet switches, IPVPN layer 3 network and SDH/PDH.
- Installation, configuration, upgrade and maintenance of legacy products (Tellabs 8000 NMS, Tellabs 8100, Tellabs 6300)
- Conduct trainings of Tellabs 6300 SDH-NG (EoSDH equipments), Tellabs 8100 (PDH) and Tellabs 8600 router for partners
- Meeting with customers to elaborate procedures of maintenance and reducing the impact of problems
- Work close to R&D to address and solve product critical issues
- Responsible for DWDM Equipment deployment, customer support, support to field technician, configurations using manager systems and craft station.
- Perform system audit on customer’s network
- Conduct product homologation and certification
- Hotline attendance

Taplio

Flavio Vicentini 's Linkedin Analytics

Flavio Vicentini

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Flavio Vicentini 's Linkedin Analytics

Flavio Vicentini

Want to drive more opportunities from LinkedIn?

Flavio Vicentini 's Linkedin Analytics