Clio - Cloud-Based Legal Technology

Intermediate Customer Onboarding Specialist

Optix

Customer Onboarding Specialist

Women in Customer Success 

Selected to be a mentee in the first cohort of the Power Up Program of Women in Customer Success founded by Marija Skobe-Pilley, Director of Customer Success @ ClickUp.

Over a 3-month period, I worked with my assigned mentor Veronica Farmer, Enterprise Customer Success Manager at @ Lytho on specific career goals. She provided guidance and supported me with coaching to navigate the world of CS with her experience in the industry.

Founding Mentee Member

Predictable Revenue™ Inc.

Customer Success Manager

SDR Team Lead

Senior Sales Development Representative

Sales Development Representative

UVA - Universidad Vizcaya de las Américas

-Designed and developed the online course content, including lectures, assignments, quizzes, and assessments, ensuring that the course materials were engaging, relevant, and aligned with the learning objectives.
-Delivered lectures and facilitated discussions through various digital platforms using various instructional design strategies to engage students, such as live video lessons, discussion boards, chat forums, and multimedia presentations.
-Provided academic support to students by answering questions, offering clarification on course content, and providing feedback on assignments and assessments as well as timely and constructive feedback.

Course Instructor

Floral Treasure

-Managed key retail accounts in the wholesale and retail floral industry, increased revenue from existing customers by upselling products and exploring new business opportunities.
-Developed and improved key stakeholder relationships through strategic account and engagement plans and generated sales through tradeshows, open houses, and direct clients.

Account Manager

Information Planet

Social Media Marketing Coordinator

Hey, welcome to my LinkedIn corner!

I have been working in tech for the past 7 years of my career. I'm passionate about education, design and solving complex problems through out-of-the-box solutions.

When I'm not online you can find me jogging around Vancouver or writing my newsletter, Apartamento 710.

let's connect ⤵
florenciaornelas.f@gmail.com

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