Optix

At Optix, I go above and beyond to support and educate our customers during their onboarding period to help them achieve their goals with our platform.

Customer Onboarding 

Women in Customer Success 

Selected to be a mentee in the first cohort of the Power Up Program of Women in Customer Success founded by Marija Skobe-Pilley, Director of Customer Success @ ClickUp.

Over a 3-month period, I worked with my assigned mentor Veronica Farmer, Enterprise Customer Success Manager at @ Lytho on specific career goals. She provided guidance and supported me with coaching to navigate the world of CS with her experience in the industry.

Founding Mentee Member

Predictable Revenue™ Inc.

Customer Success Manager

Senior SDR Team Lead

I exceeded quota by 150% in my first month as an SDR. My performance led me to level up my role and be promoted to senior SDR within 6 months into the role.

Senior Sales Development Representative

Sales Development Representative

UVA - Universidad Vizcaya de las Américas

-Designed and developed the online course content, including lectures, assignments, quizzes, and assessments, ensuring that the course materials were engaging, relevant, and aligned with the learning objectives.
-Delivered lectures and facilitated discussions through various digital platforms using various instructional design strategies to engage students, such as live video lessons, discussion boards, chat forums, and multimedia presentations.
-Provided academic support to students by answering questions, offering clarification on course content, and providing feedback on assignments and assessments as well as timely and constructive feedback.

Course Instructor

Floral Treasure

-Managed key accounts such as Williams Sonoma, Anthropologie, Homesense, TJmaxx and more, in the wholesale and retail floral industry, increased revenue from existing customers by upselling products and exploring new business opportunities.
-Developed and improved key stakeholder relationships through strategic account and engagement plans and generated sales through tradeshows, open houses, and direct clients.

Account Manager

Information Planet

Marketing Intern

hey, welcome to my LinkedIn corner!

I'm passionate about education, design and solving complex problems through innovative solutions and collaboration.

in 2023, I joined the Customer Success team at Optix, the leading coworking management software, to empower our customers in their onboarding journey!

when I'm not online you can find me walking around Vancouver :-)

let's connect ⤵
florenciaornelas.f@gmail.com
https://linktr.ee/florenciaornelas

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Florencia Ornelas

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Florencia Ornelas

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Florencia Ornelas's Linkedin Analytics