Customer Success Collective

Member

Gryzzly

B2B SaaS startup in project management.
• Launching from 0 to +45K€ MRR (x3 each year).
• Building and managing a team of +10 people.
• Growing +250 customers & +3000 users.
-> Contributing to results leading to a funding round of 1M€ (2022).

Impact on Product Management, Marketing, Sales, Customer Success.
- Market research : ecosystem analysis, usecase, ICP, understand.
- Positioning : buyer research, segmentation, roadmap, branding.
- UX/CX : user/customer insights, user/customer journey, test & learn.
- PMF : positioning, pricing, features bundle, content, iterate.
- GTM : planning cross-functional projects, messaging, launch.
- Promote : campaign, document, story telling, lead gen, feedbacks.

Account Management, Customer Success, Care & Ops.
- Onboarding : demos, user journey, adoption.
- Support : help center, tickets (CSAT 98 %), quick fix.
- Retention : QBRs, NPS & health score, renewals & upsell.
- Ops : workflows & playbooks, OKRs & KPIs monitoring.
- Product : backlog & roadmap in collaboration with tech & product.
- Low Touch : automation & in-app actions, newsletters, etc.
- High Touch : Key Account Management for top-tiers customers.

Co-founder & COO

Customer Success Network

DataGalaxy

☁ DataGalaxy ☁

Innovative startup, specialized on agile data governance.

Focused on data usage, DataGalaxy offers the first agile metadata platform, allowing teams to share a common data knowledge within the firm. Therefore, focusing on the essentials: create value out of data (data monetization).

DataGalaxy allows the quick deployment of the solution to help with regulatory compliance issues (GDPR, SOlva2, 🔒…), data catalog set up or data teams performance optimization (Data scientis, BI, Data steward, ...). 

Data is the cornerstone of businesses transformation.
#BigData #BusinessIntelligence 📚🚀

For agile data management.
#Agile #RealTime 🔍🔀

Federate knowledge to break silos.
#Collaborer #TousResponsable 🤝💯

Business Developer

AJ Park

Intellectual Property firm 🔒 © ® ™

" AJ Park is widely regarded as one of the top IP firms in the Australasian region and advises a third of Fortune 500 companies and over half of New Zealand’s top 200 companies. With multiple qualifications as registered patent attorneys, lawyers and scientists, our experts offer you specialized services to maximise the value of your intellectual property in New Zealand, Australia and throughout the world. "

✍ Working with the patent department/mechanical engineer, assisting patent attorneys.
 
• Protect 🛡 and defend ⚔ firms' patent(s).
• Develop the portfolio and market between China and New-Zealand (BD) 💱
• Develop AJ Park in the Pacific region and beyond 🌏
• Watch over the startup and business angels ecosystem 🚀
• Development of a new website (Wordpress) 💻

Business Development Intern

Jack Your House

Founder

Working Holiday Visa - Australia

Australia - New-Zealand 🚘 45,000 Kms | 🇦🇺 | 🇳🇿 🌏

Gap Year

Printemps

🤝 Customer adviser at the Espace Printemps Service (EPS) 

• SAV management ☎ 
• Transactions 📠 
• Creation of credit / debit card (Fidelity card) 💳

After sales service

Crédit Mutuel

Internship in the private litigation department CM-CIC

• Accounts portfolio management 📉 
• Bank of France cases 📋 
• Mail and archive 📂

Litigation Administrator

+7 years of hard work in startups. Thriving in crossfunctional projects lead
with care. Loving my product & CS community. Available immediately.

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