Superside

Senior Enterprise Customer Success Manager

Enterprise Customer Success Manager

Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.


With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative performance. We help the world's leading companies like Google, Meta, Amazon, Salesforce, Red Bull and Boston Consulting Group with advertising creative, brand design, video production and more. No longer chained to over-taxed in-house creative teams, our customers reduce costs and move quickly with infinite scale.

Learn more at superside.com.

Customer Success Manager

• Managing all projects, in terms of budgeting, planning, and client communications.
• Handling a team of 20+ freelancers.
• Planned and completed 15+ projects & 25+ video commercials.
• Wrote 20+ video scripts.

Project Manager - Video Production

Mobidictum

• Prospected over 300 mobile game studios & 150 service providers.
• Improved the prospection process and method and achieved a 34% response rate.
• Successfully brought studios, partnerships, and deals.

Business Developer

Camelan

• Created a full onboarding plan.
• Created a full retention plan.
• Increased the users’ engagement and ads posted by 17% per user in the first 2 months.
• Onboarded 150+ new users.

Customer Growth Specialist

Starseed

• Oversaw the entire relationship of one of the biggest electronic retailers in Vietnam.
• Developed and coordinated digital advertising campaigns, activities, and promotions.
• Responsible for all reporting, campaign analysis, and plans proposals.
• Consulted with the client to determine the business needs and the best utilization for the products
and services offered.
• Managed the biggest campaign of 2020 for my client which achieved a 7% increase in rev (Y2Y) and
60%+ increase in website users (Y2Y)

Digital Account Manager

Cognitev

• Responsible for Ads creations and accounts management.
• Handled ≈40 Accounts with 55+ Projects per quarter.
• Achieved a minimum of 30% upselling per quarter
• Oversaw the entire advertising process, starting from setting up a campaign, optimizing and fully
delivering the campaign, reporting, and maintaining a healthy relationship with the client.
• Generated and expanded relationships with assigned clients and prospects to maximize revenue
opportunities and minimize customer cancellations.

Advertising Account Manager

BIG GEEKS

• Responsible for driving event attendance and creating experiences conducive to achieving the event goals.
• Maintained a prospect inventory and tracking system to maintain existing contacts and develop new clients. Achieved exceptional customer experiences with a 95% clientele return rate.
• Attended to over 1500 person for the section alone, with a highlight of the biggest cosplay competition to ever happen in Egypt with 6 international judges and a prize of a trip to AnimeCon Netherlands'17.
• Managed the team, created venue planning and developed social media ideas as well as created full schedule starting from 2 month before the convention with all milestones till the convention day.

Event Director 

Gimzat Inc.

• Fully responsible for all online marketing for the Mobile Games in the company.
• Facilitated strategic planning process to clearly articulate client companies' vision, mission, value proposition, brand architecture and positioning.
• Established a social media KPI (Key Performance Indicators) metrics to determine the ROI of efforts.
• Coordinated the marketing team on creative campaigns to support digital cross-promotion efforts, including

Digital Marketing Specialist

NetDragon Websoft Holdings Limited 網龍網絡控股有限公司

• Worked as a business developer for their game Heroes Evolved Arabic which was launched specifically for the Middle East, being their main Operator in Egypt.
• Responsible for building and maintaining effective business relationships with internal and external customers to attract and retain profitable business.
• Involved in Marketing and PR in Egypt along with the Chinese team for the game.
• Provided market feedback regarding competitive offerings, prospect needs and generated product development ideas.
• Communicated directly with customers and resolved any questions or concerns.

BIG Productions (Bold Innovative Gigs)

Designed and created 120 post-apocalyptic costumes in a 1-month project on a TV Show called 'Khalsana Ba Shyaka'

Costume Designer

Egyptian in Spain, Enthusiastic, success-driven, and goal-oriented with 7+ years of operational experience and a multi-faceted background in account management, project management, business development, and client relations.

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