Open To Work

Learning Experience Designer

Expedia Group

*Use human centered design practices to evaluate current new Expedian global, divisional, and functional onboarding experiences.
•	Utilized human-centered design practices to assess and improve global, divisional, and functional onboarding experiences, enhancing satisfaction and impacting key performance indicators.
•	Managed large-scale onboarding projects with multiple workstreams across all divisions.
•	Analyzed and updated new leader and executive leader programs

Learning and Development Manager, Experience Strategist - Onboarding

•	Conducted learning and performance needs assessments to recommend digital and instructor-led learning solutions.
•	Developed complex, time-sensitive learning modules, fostering collaboration and engagement within the design team.
•	Consulted with stakeholders and SMEs to ensure content relevance, scalability, and accessibility.
•	Provided technical direction, coordination, and supervision to meet project deadlines.
•	Reviewed and recommended improvements to operating procedures, tools, and systems for enhanced efficiency.

Senior Instructional Designer

•	Analyzed business requirements for new learning initiatives and managed project plans.
•	Created and maintained curriculums for various target audiences.
•	Designed and developed in-person, virtual, and online learning assets.
•	Established learning processes and standards, including templates for learning assets.

Senior Learning Experience Designer (LXD)

Self-employed

Prime 8 Consulting

•	Collaborated with a team to create engaging learning activities and compelling course content.
•	Conducted instructional research, designed curricula, and developed assessment instruments.
•	Created supporting materials and media for enhanced learning experiences.

Instructional Designer

Entirenet

•	Designed and developed curriculums and Storyline course prototypes.
•	Developed Storyline modules, facilitator guides, and PowerPoint presentations.

Microsoft

US Hardware Evangelism Manager | 9/14 – 8/16
•	Drove performance improvement solutions for Retail Sales Professionals (RSPs)  in the US.
•	Developed end-to-end training programs and managed their execution.
•	Monitored and reported on training program effectiveness based on documented metrics.
•	Partnered with field labor and training vendors to ensure program success.
•	Managed project budgets and produced alternative training activities for product launches and campaigns.
WW Retail Training Manager Surface | 2/13 – 9/14
•	Led training programs to build RSP selling capabilities for Surface devices and accessories.
•	Managed Surface RSP learning experiences across various channels.
•	Analyzed and reported on training program effectiveness.
•	Set worldwide training guidance and coordinated program execution across regions.
Learning and Development Program Manager | 2/10 – 2/13
•	Managed training workstreams for new projects and initiatives.
•	Conducted needs analysis and job task analysis to create learning objects.
•	Designed and developed learning objects for worldwide call centers and external partner companies.
•	Coordinated training releases and feedback with vendor and partner resources.
Training Manager | 7/08 – 2/10
•	Performed needs analysis and managed training project intake for Xbox Global Support.
•	Led a team of instructional designers and external development resources.
•	Managed vendor relationships and established training processes.
Project Manager | 3/06 – 7/08
•	Managed Xbox Global Support projects, ensuring adherence to project management processes.
•	Provided regular communication on resource constraints, cost, issues, and risks.
Training Manager | 3/04 – 3/06
•	Managed all aspects of the training business for Microsoft Home and Retail Support Division.
Training Specialist | 11/01 – 3/04
•	Designed, developed, and delivered training on customer service, support policies, and tools.

Learning and Development Program Manager

Trillium Consulting

•	Delivered instructor-led classroom training for various products.
•	Designed and developed custom training and wrote user guides.
•	Developed master trainer certification program.

Excell Data Corporation

•	Analyzed employee skills, culture, and business processes to evaluate the impact of technology.
•	Designed, developed, and delivered training in domestic and international locations.
•	Managed training-related projects.

Senior Consultant

Productivity Point International

•	Trained corporate clients on software applications and operating systems.
•	Prepared instructor guides and provided support to other trainers.

Corporate Trainer

Proven learning experience designer in e-learning, instructor-led, and virtual formats across banking, retail, sales, marketing, tech, and travel industries.

Applied human centered design strategies to solve business issues.

Practiced people and program manager running large scale projects with internal and external cross-functional teams.

Professional facilitation skills practiced worldwide in classrooms, conferences, and virtual meetings with learners, stakeholders, executives, and clients.

Learning Experience Design
Human Centered Design
People and Program Management
Professional Facilitator

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Want to drive more opportunities from LinkedIn?

France Peden's Linkedin Analytics