ClassPass

Corporate Account Manager

Privasec

- Tasked to kickstart, structure and expand pre-sales activities within the new department.

Customer Success Manager

- Huge career switch, wanted a new challenge and change of experience dealing with different enterprises.
- Worked on solutions-based sales, identifying customer pain points and aligning appropriate solutions to meet the customer’s business needs.
- Key focus on growing customers and generating new sales.
- Managed end to end sales cycle from hunting, engaging of customers, to pre-sales, drafting of proposals, project confirmation, customer relationship and post sales support.

Regional Account Executive

LEGENDARY ENTERTAINMENT PTE. LTD

- Opened my 2nd outlet within a year.
- Conceptualized, launched, and managed a successful amusement centre from the ground up, overseeing all aspects of operations, strategy, and execution. 
- Personally conceptualized and executed the interior design and staging of my shop.
- Built and lead a dedicated team to achieve business goals and deliver exceptional customer service. 
- Implemented sales strategy that increased monthly sales.
- Leveraged strategic planning and market analysis to identify opportunities, define target audiences, and develop effective marketing and growth strategies. 
- Developed a cross-channel social media platform to engage different customer segments on Facebook, Instagram and Wechat.
- Undertook all HR responsibilities.

Founder / Head Of Experience

JUICE.RAW PTE. LTD

- Opened own  flagship store after operating online for 1 year.
- Designed architectural interior design of shop taking note of functional space for kitchen and consumer dine-in while adhering to NEA/SSG standards. 
- Designed logo and packaging for shop.
- Developing menu so as to incur a 400% profit of base price. 
- Undertook SFA course to obtain license.
- Managed and trained a staff of workers including kitchen, wait and host staff.
- Responsible for scheduling, ordering, bookkeeping, accounts payable, receivable, inventory, as well as working the business where ever needed.
- Investigated and resolved complaints regarding food quality, service, or accommodations.
- Monitored budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Maintained food and equipment inventories, and keep inventory records via POS system integration.
- Shaped company policy, culture and mission.
- Ensured legal compliance with food safety and storage regulations.
- Maintained high customer service standards while working with vendors, staff, and customers.

Founder - Independent Business Owner

Mosh Party

- Was responsible for and coordinated the production of various events for bands, ensuring that their needs and requirements were always fully met.
- Developed and managed the event budgets.
- In charge of all travel arrangements, arranged logistics and accommodation, delegated tasks, and managed hosting.
- Secured venues, created original posters and flyers, promoted the company's services all over the Internet, and performed other duties as assigned.
- Ranked as a #1 Event Organizer in the local music scene region for achieving extraordinary results as a teen duo and was featured in Singapore/s LIME magazine.

Event Organizer

Hi, I'm Francesca. 🙂

I help businesses and their employees find their zen (and maybe a few extra bicep curls) at Classpass. Wellness is serious business—but that doesn’t mean we can’t have a little fun along the way!

Dm me for a chat :)

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