⚡️Francisco Oller Garcia, MBA's Linkedin Analytics

🌟 Passionate about transforming customer experiences into success stories, I am a seasoned professional with 5+ years of experience in B2B high-growth startups specializing in customer success, onboarding, and post-sales solutions engineering. With a proven track record in designing award-winning onboarding programs across enterprise and mid-market segments, I was honored as a finalist for RocketLane's 2024 Implementation Manager of the Year award. I have worked with customers such as Cisco, Asana, ConnectWise, and Gong. At Metadata, I spearheaded a transformative journey, resulting in a tenfold increase in our Product-Led Growth (PLG) initiatives. My approach, centered on empathy-driven customer centricity and strategic prioritization, ensured every action aligned with organizational objectives and enhanced customer satisfaction. 🔧 Expertise Highlights: Building Onboarding Excellence: I've earned a remarkable 98% customer satisfaction rating by crafting onboarding programs that foster community, advocacy, and continuous improvement through studying user experiences. By nurturing a supportive network and establishing robust feedback loops, I empower customers to champion solutions. Accelerating Time-to-Value: Notably, I reduced go-live timelines from 90 to 30 days by implementing clear success milestones. This achievement significantly enhances user adoption and ensures customers swiftly realize the full benefits of our offerings. Full-Customer Lifecycle Experience: From support and technical implementation to account management, my comprehensive understanding spans pre-sales, post-sales, and renewals. This enables me to effectively manage and grow a diverse book of business. Cultural Leadership: As a dedicated advocate for positive company culture, I promote a praise-first mindset and cultivate a cohesive team environment through initiatives like monthly gratitude videos. My efforts contribute to a motivated workforce aligned with company goals. 🚀 Why Connect? I am eager to bring my expertise and passion for customer success to a dynamic team committed to driving impactful customer outcomes. Let's collaborate on crafting transformative experiences that elevate both customer satisfaction and company growth. 📩 Reach Out: I’m open to new opportunities in customer success, onboarding, or post-sales solutions engineering. Let's connect! I'm enthusiastic about discussing how my skills can contribute to your organization's success.