Mitacs

Senior Project Manager of critical strategic initiatives (2-3 years), including the launch of a new brand and the development and implementation of different software solutions.

• Total portfolio budget: +$600k
• Program and Project Manager of the new Mitacs brand launch, a 3-year strategic project that included visual identity, brand strategy, and collateral updates from a company of +20 years.
• Project Manager of the new website development and launch, including migration from Drupal to WordPress of +13k content pages. This project resulted in the Mitacs website becoming a digital platform to achieve the company's delivery targets, such as MQL, leads, and conversion rates.
• Project Manager of the BrandFolder launch, a Digital Asset Management software focused on the Mitacs Brand.
• Project Manager for designing and implementing Client Success at Mitacs, establishing the operational infrastructure, policies, processes, and procedures for client experience, servicing and support.
• Collaborate across teams to build a shared understanding of agile and PMBOK principles and culture within the organization, increasing the agile and efficiency transformation across the Marketing and Communications department and the organization.

Senior Project Manager, Transformation

Trafilea Group

Global Process Improvement Manager for a multinational e-commerce company with operations across Europe, Asia, US and Latin America.

• Direct reports: 6 process analysts and 1 process lead
• Project manager and leader of Organizational Design and Operating Model projects to transform and prepare Trafilea for its 100% YOY growth.
• Improved Marketing Operations processes by implementing Agile methodologies and delivering a 15% increase in ROAS - Return Over Ad Spend.
• Analyze and improve cross-functional processes across different areas, such as Operations, Marketing, HR, and IT.
• Manage projects and initiatives of process improvement across the company with SOP, flowcharts, and BPMN flows.
• Define metrics to evaluate the performance of the processes and the impact of the improvements implemented in the projects.
• Automation and process mapping tools used: Jira, Confluence, Asana, LucidChart, Miro, and Flowsana.

Manager, Process Improvement | Program and Project Manager

Process Improvement Lead

Process Improvement Specialist

Senac Santa Catarina

By lecturing the modules of Process Modeling and Software Development Processes at Faculdade SENAC, in addition to taking my market knowledge to the classroom, I get in touch with the management reality of several companies through students.

Assistant Professor

Mobiliza

• Implementation of Mobiliza Management Model, increasing the management maturity of the entire company from 61 to 79 points on the EoS Model scale.
• Elaboration and definition of Mobiliza's goals in a high-growth scenario.
• Conducting Strategic Planning 2019-2022, based on BSC and OKR methodologies, with a 90% stakeholder satisfaction index.
• Responsible for Mobiliza's BI area, with the delivery of operational dashboards and support to the management of different areas.
• Support different leaders for defining productive capacity, SLAs, and improving processes.
• Member of the strategic COVID19 crisis management committee, with the management of highly complex projects in a very short period of time, using PMBOK methodology.
• Other results: reduction in the average activation time of the software from 84 for 30 days; Churn lower than 1%; and 70% of company's revenue from cross-selling and up-selling.

Manager, Project and Process Improvement

Studio Z

• Portfolio budget: ~ $500k
• Technical leader of 4 analysts and 1 assistant.
• Project manager of process design and implementation of process and tool for project management.
• Manager of the corporate cost reduction project, with savings of CAD 300k, through the application of methods such as SCAMPER, Kaizen, ZBB, and Lean.
• Responsible for the analysis, monitoring, and improvement of more than 50 processes in different areas, such as e-commerce, HR, accounting, finance, IT, operations, among others.

Senior Process Improvement Analyst | Project Manager

FIESC - Federação das Indústrias do Estado de Santa Catarina

• Portfolio budget: ~ $300k
• Responsible for documentation and improvement of IT, administrative, and HR processes, using the Falconi methodology.
• Project manager: IT Tactical Planning; Mapping of IT processes and functions; and IT service satisfaction survey.

Process Improvement Analyst | Project Manager

AltoQi Tecnologia 

Project Management Assistant

IFSC - Instituto Federal de Santa Catarina

Business Process Management Researcher

• Project Management Professional (PMP) with over 10 years of experience in project management, change management, process improvement, and service management in both agile and traditional environments.
• Certifications: PMP, Prosci, CSM, SAFe Agile, Lean Green Belt 6 sigma, Scrum, Design Thinking, Asana Ambassador, CPRE.
• Experience in highly complex projects, with the leadership of teams and multidisciplinary projects, both operational and strategic.
• Career combined professional and academic experience, with over 5 years of teaching professionals in management and processes, focusing on technology.
• Experience using tools such as Jira, Confluence, Bizagi, SharePoint, BPMN, Asana, Lucidchart, Miro, and MS Project.
• Experience in the services, e-commerce, finance, retail, technology (SaaS), and non-profit industries.

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