Seenit

Head of Growth and Partnerships

Vice President of Customer Success

Director of Customer Success

Seenit enables brands to create video content with their communities - we call it "user-generated video".

The content our customers create with Seenit is more engaging because it's more authentic. People don't want to hear from brands, they want to hear from the people who work there speaking free from brand interference. 

It's a really fun and creative platform to use so give me a shout if you want to know more.

Senior Customer Success Manager

Customer Success Manager

Stackla

As a CSAM I'm responsible for helping Stackla's customers use our platform in the most effective way to drive their business objectives.

My role involves making sure the product is adopted, helping build and execute on a strategy with every customer and managing the commercial aspects of each account. I work predominantly with customers across the sport, travel, education, retail and not for profit industries. 

You can check out the product yourself at www.stackla.com.

Customer Success Account Manager

Stackla is a social media aggregation, curation and engagement platform for brands, organisations and agencies. 

The platform gives you the ability to bring together multiple social conversations around your brand, campaign or event and present these to customers in an engaging and curated format across web, mobile, digital OOH, paid media and event screens.

My focus was on growing our presence in the Sport, Entertainment, Publishing and Agency verticals through outbound sales methods. Head over to http://stackla.com/ to see the product for yourself.

Business Development Executive

Hutong School

Regional Business Development Executive (UK)

The World of Chinese

Community Manager

Excited to chat about all things post sales and SaaS 🚀

My view on Customer Success:

At its core Customer Success is responsible for delivering outcomes to customers through your company's products and services. 

Done successfully, Customer Success teams are in the best place to retain and grow existing revenue. 

All CS teams should own NRR and find a balance between value enablement and commercial responsibility. 

CS teams need to build out capabilities to deliver on customer outcomes, revenue retention, and growth opportunity. CSMs can't do it all, and some level of specialisation is necessary to maximise NRR.

Connect if you want to chat about CS stuff but also love to chat new biz, product, customer marketing or whether CS will even exist in 5 years time....

Taplio

Freddy Cleveley's Linkedin Analytics

Freddy Cleveley

Want to drive more opportunities from LinkedIn?

Taplio

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Freddy Cleveley

Want to drive more opportunities from LinkedIn?

Freddy Cleveley's Linkedin Analytics