PostNord

Go to Market Specialist

Bambuser

Main goal is to improve adoption rate, retentation and supporting sales and customer succees to deliver quality relation and service

‣ Reporting to Interim CFO/Chief Strategy Officer
‣ Overseeing the customer lifecycle globally (APAC, EMEA, US)
‣ Onboarding, activation, acceleration. 
‣ Market research of video and the shift in the consumer behavior and how to capitalize it
‣ Improved onboarding efficiency by 140% (decrease in time)
‣ Building a Maturity Success Scoring (Time to Value)
‣ CRM Expertise (HubSpot). Building and implementing a new customer pipeline and workflow including health score, trending, alerts etcetera

Senior Manager Client Experience

‣ Responsible for the process and journey of the 1:M product: Assets, flow, ways of working, and educating staff internally.
‣ Re-launching of our Knowledge Base: New design, new structure, continuously adding and creating articles, creating a "Get Started Guide". 
‣ Part of making the product self-served and self-explanatory on a global level. Make the clients use a comprehensive educational platform of articles and tutorials
‣ Founded and executed Bambuser Tutorials. From idea, and content to launch.

Operations Manager

‣ Part of the team that manage one of our largest global enterprise client 
‣ Onboarding new markets globally spreading from Kuwait, Australia, Indonesia, US
‣ Go-to-market execution and strategy; Working closely with head of marketing, project managers, Tech
‣ Turning clients from Proof of Concepts to Master Agreements
‣ Daily duties of KPIs, sales, and performance responsibilities
‣ Technical account management

Customer Success Manager

‣  Identifying insights from Video Commerce clients
‣  Research and executing best practices, performance and analytical reports, local and global trends 
‣  Create guidelines to secure a continuous good client relationship post onboarding

Research Analyst

GANT

Nordic markets GANT.se/dk/fi
‣  Resposible for the merch/visual parts of the products on the site
‣  Daily working with the website, different systems and integrations
‣  Customer support by e-mail and telephone
‣  Assisted with SEO-implementations

Ecommerce Coordinator

Thernlunds Man & Woman (Previous GATT)

Full-time employed 13-15, part time during studies 16-18;

‣  Managing budget goals (store and personal)
‣  Inventory and logistics
‣  Visual merchandise

Sales Representative

‣  Create purchase orders and communicate orders to stores
‣  Develop a competitor analys during the whole period and identifying geograpic and market trends followed by analyze product performance data
‣  Day-to-day buying operations

Wholesale Merchandise Internship

Gatt AB

Part of the first to execute the online shop GATT.se. Responsibly for securing fast and quality deliveries managing logistics, merchandise and shipments. Moreover, handling customer support and relations.

‣ Yearly revenue +10M SEK
‣ Won best eCom store in category "Small eCom" at JetShop Awards (Scandinavian E-business Camp)

Head of Customer Care and Delivery

Go to Market Strategy @ PostNord Sweden | Ex-Bambuser

Strong operational record of business solutions, efficiency and enabling a process driven ways of working. My motivation is to always improve how we work today for a better tomorrow. I enjoy working closely the revenue and commercial departments.

I'm coming recently from Bambuser, a SaaS company within video commerce. Being part of the hyper growth (from startup to scaleup) expansion; 8-10 employees in the commercial team and approximently $30k in ARR to +100 com. employees and approx. $130k in Q2.

Reach out if you would like to get in touch!

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