Cloud Tech Gurus

Driving the vision and mission of Cloud Tech Gurus 
Working with cutting edge Contact Center SaaS companies to simplify technology selection
Working with Contact Center Consultants to help deliver the solutions for CX buyer challenges

Chief Executive Officer

AinCX, LLC

My practice is focused on consulting for contact center and CX SaaS organizations. Some of the services are providing industry insights and guidance, go to market strategy and vision development along with process and company strategy.  

I am only taking on a few select clients at a time in order to provide the best value for industry software providers that I believe fill a unique need in the space.

Independent Contact Center SaaS Consultant 

Cloud Call Center Search

We work with BPO partners and clients around the globe to help them walk through the buying process to ensure they get the right vendors and solution providers to provide the best business outcomes.  The human first focus on all experiences is a critical part of our process.  Buyers often only go through technology searches once every few years, so it is our responsibility to help you navigate this and simplify your life. 
Specializing in a couple of key areas, we help Contact Centers and Customer Experience leaders determine the right technology solutions.
•	CCaaS (omni channel, dialer, telephony platforms, CPaaS and more)
•	Analytics (Voice and Data) 
•	CRM
•	Agent Performance Management (Gamification, QA/QM, Knowledge Base and more)
•	WFM
•	Artificial Intelligence (Bots, IVAs, Language Assessment and more)
•	DaaS 
•	or any of the other myriad of acronyms.   

We operate without bias toward any technology or provider and are only concerned with making the ideal match for the client. There are no fees to the client for our services.
https://cloudcallcentersearch.com/

General Manager, Co-Founder

OUTSOURCE CONSULTANTS, LLC

Working with individuals, consulting firms, technology companies, Master Agents and direct channel partners within the contact center practice, my end goal is to provide wins for every person involved in any buying process.  Through 26 plus years in contact centers I provide transparent communications to every stakeholder throughout the process for services such as outsourcing, technology and market insights.  When we partner with an organization it is much more than a road to commerce.  It is a true partnership in every sense of the word.    Many of our partners leverage our insights and experience for strategy discussions, team trainings and thought leadership marketing initiatives to help each other grow.
•	Outsource Consultants is an outsourcing search firm with the largest BPO database in the industry.  
•	At our core we are process and data driven with over 60 plus data points per BPO which has allowed us to be the first to the channel with our services  
•	We are a truly scalable model to allow channel experts to monetize outsourcing services around the globe and ensure their clients’ find the right partners to work with   
•	Available within the Master Agent community and through direct relationships
https://outsource-consutlants.com

Global Head of Partners

Connect First, Inc.

Connect First, Inc. is a cloud based contact center technology provider that offers the best up-time and most stable telephony solution in the market.  My role is to provide the direction and lead the direct and indirect sales teams.  Working as a key member of the executive team to drive the company forward to become the leading communication tool in the industry.

VP of Sales and Marketing

VoiceOne Solutions

thē Corporation escorts European, Asian and other established non-US software and technology companies into the United States market.  We will grow your US market presence through effective, targeted sales and marketing, and build a scalable operation to dominate the US marketplace for your products.

Sentinel Development

Executive Vice President

TouchStar Software

Director of Europe, Middle East and Asia Pacific
Other positions At TouchStar:
Manager of Tactical Initiatives 
Sales Engineer
Training Manager

Director E.M.E.A.

Passionate about the contact center industry that has given me so much! #contactcenters #ccaas #omnichannel #contactcentersoftware

For going on 30 years I have been a user of, buyer of, implementer, trainer and leader in Contact Center software which provides a unique perspective when it comes to technology acquisitions strategies.   

I also believe strongly in the Entrepeneur's Operating System or E.O.S. to run a business.  EOS is a model to create a scalable, transparent and effective business created by Geno Wickman and his team.   

Cloud Tech Gurus brings together industry leading consulting groups with cutting edge SaaS solutions to solve contact center and customer experience buyers' challenges.  

We specialize in: #CCaaS #AI #WFM #WFO #AgentAssist and many other contact center and customer experience technologies.   

Contact me today. fred@cloudtechgurus.com

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