John Roach's Linkedin Analytics

“A satisfied customer is the best business strategy of all”. – Michael LeBoeuf After years of working in the customer service space, I’ve found one principle to be a constant; happy customers are the lifeblood of business. Similarly, taking care of those that take care of the customer is essential for success. Yes, processes, policies, and procedures are mission critical. However, they are secondary when compared to the aforementioned tenets. For these reasons, it is wise for companies to strategize their approach to customer service operations. That’s where I come in. I take the guesswork out of ensuring operational preparedness, implementing process improvements as necessary, devising effective customer retention strategies, and building a brand that customers trust. If your company is struggling in one or more of these areas, we need to chat! Your business depends on it!