hiddenMind.ai

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Advisory Board Member

MindPod Technologies

Board Advisor

WAAI

Advisory Board Member 

Freya O

Speaker | Judge | Host

SUSE

SUSE is a multinational open-source company selling innovative technological solutions to over thousands of trusted business customers in various industries. Over 60% of the clients are Fortune 500 companies. The clients include Microsoft, Intel, BMW, SAP, Samsung, Lenovo, etc. 

- Designed the Innovative Operational Model: Restructured and standardized the process, tools, and methodology tailored to the organization with automation to implement best practices and lessons learned to enhance operational efficiency by 83%
- Team Engagement and Alignment Improvement: Transformed from a team working in silos to engaged and aligned project teams from 30% to 70% which promoted team engagement and fostered stronger collaboration culture
- Oversaw and Managed over 200+ projects with multiple international teams across North America, Europe, and APAC for partners and customers.
- Making impacts for 700+ sales reps who develop and build business strategies and relationships with customers and partners across various industries to increase profitability such as Government/Defence, Information Technology, Finance, Telecom, Healthcare, Manufacturing, Energy, Retail industry, etc.
- Full Year 2022 Revenue: US$653.0m (Revenue increased up to 17% YoY)
- Q3 IFRS Revenue of $173 million was up 2% YoY, and the P/L before tax YoY is 108% 
- Managed the program for the Global Sales Enablement Team for motivating and educating 700+ sales and leaders at the SUSE Sales Summit FY23

Global Portfolio Manager - Business & Operations

Royce Tech

- Organizational Strategy: Built global teams from 0 to 50+ for resources to support business objectives
- Oversaw multiple software projects and products that generated 14M quarterly and over 1.5M MAU
- Led the organizational transformation an the process to ensure the successful operational excellence 
- Established and enhanced effective policies, processes, and procedures.
- Built 6 cross-cultural teams from Asia to EMEA with standardized project management frameworks and workstreams.

Global Operations / Portfolio Manager

2 Success

- Led the organizational transformation and enabled digital transformation objectives to build a new PM governance framework and processes by leveraging JIRA to improve product development flows and increase work efficiency and productivity by 30%.
- Managed 5+ projects for SaaS products that generated $3,500K+ in monthly revenue and obtained business requirements from international clients and users
- Productivity and Efficiency Optimization/ Process Improvement: Increased work efficiency by 30% through building a new PM governance framework and processes by leveraging JIRA, improved the product development flows and customer request channels
- Led a 25+ members global product team and cooperated with 6 cross-functional departments to maintain and optimize the products (SAAS) on Web, APP, and ERP systems using robust agile methodology. 
- Managed the ERP system optimizations including CMS, CRM, Sales, and financial analytics report modules, etc.
- Launched a new gaming product development (APPs)and optimized features based on business KPIs, increasing its MAU by 1.5 which is up to 350K+

Project / Product Manager / PMO

freelance

- Landed 5 deals successfully in 2 months with C-suite executives in the hospitality industry
- Increased customer business Engagement from 10% to 100% by constantly improving services and feedback.
- Worked closely with a startup - Rosetta.ai in the earliest stage
- Maintained customer relationships, analyzed the expectations and business objectives to extract project KPIs that were achieved by 75%
- Managed the projects for custom websites and Mobile APPs for customers from various industries. Analyzed customer's business goals to provide advice and facilitate leveraging solutions for positive outcomes.
- Interpreted client's requests for technical requirements based on their strategic objectives, and synthesized multiple sources of information to ensure project delivery excellence

Business Operations / Project Manager

ASUS

- Developed and implemented digital marketing strategies, including social media advertising, email marketing to increase brand awareness 
- Created creative product marketing campaigns on Facebook to gain 1.3x more traffic which generated more engagement with ASUS existing customers and potential demands from new customers

Marketing 

Love to drive company growth by boosting profitability and optimizing operational excellence.

- Business Strategy: Landed 5 deals in 2 months with C-suite executives in the hospitality industry - B2B
- Business Management, Organizational Strategy & Change - Built teams from 0 to 50+ globally. 
- Operational Excellence improved by 83% with Innovative governance & Automation, etc
- Digital Products / Project Management + Transformation - SaaS, ERP APP, Web, 14M quarterly, >1.5M MAU & 42M ARR
- Product & CX Strategies: increased >100% customer engagement  - B2C 
- People, Culture Strategy:  +70% Team Engagement. 
- Globalization & Markets Expansion. Strong multi-cultural literacy. Managed global teams (>10+ years. NA, UK, EU, ME, Asia, Africa, etc.) Lived in 10 countries across 4 continents. 

[ 𝐌𝐁𝐓𝐈 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐭𝐲 ]
ENTJ - (A)Assertive - Ambitious. Leader. Committed. Curious. Organized. - 1% population

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