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Responsible for the achievement of the process KPI and for the innovation and digitalization of main commercial processes and workflows. Ensure the efficiency of business operations and create and implement changes or improvements as needed. Responsible to improve the customer experience through the development of innovative digital services. EDUCATION - MBA at Mip Business School of Politecnico di Milano - Entrepreneurship & Innovation at MBA Mip Politecnico di Milano WORK EXPERIENCE - Digital Business Process Manager in Global Marketing & Sales, at ABB Smart Buildings. - Digital Transformation Manager, inside Marketing team, at Leonardo Helicopters - Business Development at AgustaWestland Customer Support & Training - Co-founder at Wardroba - Academic Tutor at MIP Business School SPECIALITIES - Digital Projects development, CRM, website and mobile apps solutions (PHP, HTML/CSS, JS) - Business Model analysis, Marketing&Communication methodologies, financial analysis, corporate management, entrepreneruship & innovation methologies both for new than mature ventures.
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