Gabe Deremiens's Linkedin Analytics

I’m your next top Customer Success Manager hire 👋 Why am I a strong fit? I’m an experienced professional with 7+ years across the financial services industry with a unique set of soft skills and deep business acumen. My colleagues describe me as a collaborative, hard worker, who is results-focused, and an innately curious learner. I'll bring a positive attitude, a growth mindset, and a drive to contribute to your team! I am currently enrolled in the Certified Customer Success Manager (CCSM) program, an intensive program which is the perfect stepping stone from a customer-facing IT project/program management role into Customer Success. Customer Success Career Highlights • Onboarded 4 new enterprise customers to IBM and successfully managed their network projects, representing billions of dollars of revenue for IBM. One of these transitions alone was worth approx. $720MM revenue for IBM. • Owned relationships with 62 enterprise customers for IBM, largest project for business unit that year. • Managed large, complex offshoring project for largest telecommunications customer in Canada as part of a $400MM renewal with IBM. I managed a 100-person team over 5 geographies and a budget of $13MM. Account Executive raved that this project was “executed flawlessly.” Relevant Customer Success Skills • Analytical skills • Project & Program Management • Technical Skills • Product Knowledge • Problem Solving Customer Success Tech Stack Experience • CRM (Jira, HubSpot) • CSM (SAP in progress) • Project Management Methodologies (Waterfall, Agile, Scrum, Lean) • Video (Vidyard, Loom) • Collaboration (Slack, Discord) • Analytical Tools like SAS In my free time, I enjoy reading, movies, and spending time with family and friends. Let’s chat! DM me or email @ [email protected].