Airbnb

Global Community Lead

Typeform.com

Responsible for the strategy and development of both the Typeform and VideoAsk online communities, where I manage a team of 5 excellent community specialists. 

The Typeform community is formed by over 100,000 brilliant creators united by a mission to build the future of online interactions. 

Below is (just) some of the stuff I do: 

*Lead the Typeform community from concept to success. 

*Design and evolve the community strategy and roadmap. 

*Build and train a community team to support rapid growth. My team is split into two main areas: Q&A (help and support) and Learning (online events, user generated content and customer stories). 

*Develop a community success framework in order to make sure the community is always aligned with company and member needs. 

*Design advocacy programs to encourage participation and desired behaviours. 

*Constantly promote our community (both internally and externally) to maximize reach and success. 

*Set up ambitious community KPIs that deliver real business value.

Sr. Community Strategist

Standing on Giants

Standings on Giants is the world's first agency for businesses that want to build a brand-owned, online community. The company mission is to create better brands and experiences through online collaboration with customers. 

As Head of Community Success I was responsible for the development of our community success framework, which we consistently apply to all our community projects. Our groundbreaking Community Maturity Model has helped countless organisations build thriving and highly collaborative communities. 

Our services cover the end to end process of building an online community: purpose and mission, strategy, road mapping, team training, activation, engagement, gamification, rewards, crisis management and KPIs.

Key clients/Projects included: Telefonica, Airbnb, giffgaff, E.ON, Pure Planet, Make UK, Charity Jobs, Atom Bank and Ageas UK, among others.

Head of Community Success

Telefónica

At Telefonica I was responsible for promoting and implementing the giffgaff community model throughout the Latam market, which has over 100M customers. 
Key community projects: Movistar Argentina and VIVO Brazil, managing a global team of 8 community managers

Global Head of Community

ICUC

Managed communities for heavy weights such as Sony Electronics and Microsoft.

[Sony] Community & Social Lead  

Expert online communities and engagement with almost 15 years of experience driving collaboration and innovation for companies such as Sony, Telefonica, Typeform and now Airbnb. 

I'm passionate about helping purpose-driven organisations truly connect with their communities and creating better products and experiences.

Taplio

Gabriel Fraga's Linkedin Analytics

Gabriel Fraga

Want to drive more opportunities from LinkedIn?

Taplio

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Gabriel Fraga

Want to drive more opportunities from LinkedIn?

Gabriel Fraga's Linkedin Analytics